RNAM - Network - JS5
2Roles and Responsibilities
To manage the customer Network Problems and drive the problems and Change into closure.
Ability to Lead Tier 2+ resolver groups to closure. Ability to Represent the team and provide Smart Alternatives.
Deep Insight into Problem & Change Management in the areas of Cisco, Nortel, HP and Juniper in Routing and Switching.
Deep Understanding of Networking technologies, Network Security Technologies and Cross Platform exposure is Mandatory.
Hands on experience with F5 LTM & GTM
Deep Understanding of Networking technologies, Network Technologies and Cross Platform exposure is Mandatory
Deep Understanding of OSI and Network technologies.
Certified CCSP or JNCIS- Sec in Security with ability to seek expert Certifications.
Good knowledge about ITIL process.
Take ownership of Problems & Changes and Work OEM's in fixing problem Bugs and Solutions ensuring the Problem is Driven to closure. Ability to work with other data and Application Infrastructure Groups to resolve the problem.
Manage process issues to resolution in a professional manner, balancing the need for control with the operational needs of the business.
Engage the Customer in Presenting the RCA if Need Arises.
Ability to Engage the Customer CIO team to drive solution and Product recommendation.
Represent Audit and Drive Recommendation
Ability to Drive Training problems to lower resolver Groups.
Perform periodic reporting.