2nd Level Operations

Job Description

Date: May 8, 2019

# Technical expertise in Charging/Billing domain, or telecom products with similar complexity.
# Should have knowledge on over all BSCS architecture, products, service tariffs.
# Hands on experience in configuring service and tariff in BSCS/CBiO system is a must.
# Hands on experience in Billing execution (BCH/BGH) is must.
# Functional and analytical knowledge on following is must: FIH to BGH
# Hands on experience in Rating (DIH/PRIH/RIH/PCCH/CCH/RLH).
# Hands on experience in Payment and Provisioning (PIH/PTH/IOH/RA/GMD).
# Hands on experience in Roaming Operations (FIH/FOH).
# Service oriented mindset and NOT node level mindset - must resolve things E2E and not within one's own nodes. Takes full accountability of impacted service  even if it's beyond own jurisdiction.
# Having working experience in stakeholder management (i.e. PQM, SDM, MSIP, FLA, SLA, IM, CM, PM, etc).
# Excellent communication skills both spoken and written. Should be clearly able to articulate thoughts into action plans.
# Customer management skills - Should always think customer first.
# Detailed working Telecommunications Knowledge Analytical, Technical and Presentation skills.
# Should have thorough coding/ configuration knowledge in BSCS.
# Experience on handling and providing recommendation for incidents, meeting SLA's on time and schedule
# An ability to understand high level solution design with impact on product architecture.
# Exposure to customer interaction and requirement understanding.
# Interaction with client for business-critical incidents and providing RCA and follow-up with problem tickets / product bugs.

# Experience of deployment of key network systems through the delivery life cycle from initial design to full operational handover. Good project management  knowledge.
# Good understanding of Unix Shell scripting and Knowledge and experience of Linux environments.
# Good understanding of Database (Oracle, Times-ten) Administration using SQL queries.
# Experience of solving end-to-end design challenges that have significant interaction between multiple systems and domains.
# To be able to provide 24/7 support and good understanding of ITIL framework for Incident, Change, Problem & Performance Management.
4.3 Education:
Degree in Engineering or equivalent experience.
4.4 Experience:
At least 3-8 years’ experience in Telecom.
4.5 Work Location:

4.6 Shift Timing:
24/7 support.