Service & Resource Fulfillment Job stage 4

Job Description

Date: Apr 26, 2019


Engineer IN (Business Support System)


2 Location



3 Information about the function


The SRF is a vital function of GNOC, GSC India. The GNOC as a function is one of the corner-stones in Ericsson managed services offerings, one of the fastest growing business areas of global services.


The Configuration Management-IN function contributes to the successful Managed Services Delivery by configuring changes on various IN-Charging nodes (SDP, SCP, AXE, PSL, EMM, EMA, CCN, IVR, MINSAT,ECMS, AIR, etc) - within the area of operation.


4 Hiring Manager


Manager – SRF


5 Education


Degree in Engineering & Communication Engineering or equivalent


6 Experience


At least  three years plus  experience in Telecom domain preferable on IN Platform.


7 Essentials for the role

Good knowledge on business configuration concpets for Ericsson charging system

Good knowledge in written and spoken English

Good communication & negotiation skills

Good in analytical & investigation technique

Excellent team player

Good knowledge in O&M procedures and the theoretical background for the

applicable requirements and telecom standards

Basic knowledge of Ericsson standards and processes

Good behaviour in interface with customers, vendors and customer accounts


8 Responsibilities

The position responsible will be required:

To ensure configuration on various IN nodes

To ensure the tasks delegated are carried out efficiently and error free and also

to meet SLAs

To ensure MSTOP Processes are followed in the Workplace.

To ensure Password policies and other security policies are properly understood

and followed.


9 Technical Competences


Telecommunications knowledge e.g. telephony switching principles, traffic

concept, telecommunications networks, signalling and product functional


Prior experience with Ericsson Charging System 4.0,5.0,6.0 / any other vendor's IN.

Capable of Health checking of the Nodes prior to upgrade and post upgrade.

Good Trouble shooting skills.

Knowledge of Database will be an advantage.