MS Delivery Manager
We are now looking for a Managed Service (MS) Delivery Manager; do you want to join us?
In this role, you will secure delivery performance in alignment with the business case and managed service targets.
You will be responsible to secure the quality and cost of the services delivered from their delivery unit either global or local in accordance to the expected levels agreed in the Working Level Agreements (WLA) and handle service performance requirements (global benchmark and targets).
You will need to understand and act upon the end to end delivery performance even when the delivery is fragmented, thru a proper coordination with a MS Delivery Manager responsible for other parts of the delivery.
You will lead MS delivery operational, financial performance and customer satisfaction,
Handle specific contract delivery performance
You will conduct Operating Level Agreements (OLA) signed with other service delivery units
Drive operational excellence
You will, also identify delivery trends-possible Add on Sale
Bachelor degree or above in Telecommunication or Electronic Engineering
At least 10 years of working experience
PMI certification as a plus
Ericsson provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, marital status, pregnancy, parental status, national origin, ethnic background, age, disability, political opinion, social status, veteran status, union membership or genetics.
Ericsson complies with applicable country, state and all local laws governing nondiscrimination in employment in every location across the world in which the company has facilities. In addition, Ericsson supports the UN Guiding Principles for Business and Human Rights and the United Nations Global Compact.
This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, training and development.
Ericsson expressly prohibits any form of workplace harassment based on race, color, religion, sex, sexual orientation, marital status, pregnancy, parental status, national origin, ethnic background, age, disability, political opinion, social status, veteran status, union membership or genetic information.
Primary country and city: China (CN) || || Xi'an || ServEng
Req ID: 273420