2nd Level Operations

Job Description

Date: May 2, 2019

Job Summary:

We are now looking for a Second Level Operations Engineer that will be responsible for the coordination, management, execution and reactive maintenance activities that require a higher level of support than offered by the 1st level Operations. This person shall ensure that the services provided to customers are continuously available and performing to Service Level Agreement (SLA) performance levels.

Responsibilities:

You will help with Assurance support activities

  • Incident management
  • You will assist with Problem management
  • System administration
  • And you will work with Billing operations

Key Qualifications:

  • Bachelor level, in engineering (IT, Telecom) or  
  • 3-5 years’ experience of deploy system test and lead testing team. 
  • ISEB/ISTQB software testing qualifications would be an advantage 

Additional Requirements:

  • Ensuring a smooth operation of the PBN Network.
    Be part of team managing specific PBN Network activities associated with Mobile GSM Network.
    Administrating PBN support nodes.
    Preventive & Corrective Maintenance.
    Planned Maintenance (Health Checks, Backups etc.).
    Problem Escalations and Follow-ups (CSR).
    Performance Analysis & Investigation.
    Interface with Customer, 3PP and Ericsson Departments.
    Ensure smooth and quality system/service handover from Project.
    New Design implementation and testing.
    Outage reporting.
    Adherence to Processes.
    To undertake any other reasonable task as assigned.

 

 

Ericsson provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, marital status, pregnancy, parental status, national origin, ethnic background, age, disability, political opinion, social status, veteran status, union membership or genetics.

Ericsson complies with applicable country, state and all local laws governing nondiscrimination in employment in every location across the world in which the company has facilities. In addition, Ericsson supports the UN Guiding Principles for Business and Human Rights and the United Nations Global Compact.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, training and development.

Ericsson expressly prohibits any form of workplace harassment based on race, color, religion, sex, sexual orientation, marital status, pregnancy, parental status, national origin, ethnic background, age, disability, political opinion, social status, veteran status, union membership or genetic information.

 

Primary country and city: India (IN) || || Noida || Consulting&SysInt; IT; ProdMgt; R&D; SalesStratMkt&ComMgt; ServEng; SharedServ; Stud&YP; Supply&Log

Req ID: 271690