Service Engineer - Mobile Money- Uganda
We are now looking for Service Engineer, Who will be comprising Solution Integrator and Support Engineer responsibilities. It is critical role to deliver within DevOps model within end to end delivery framework. It is expected to ensure solution is delivered and supported within committed timelines and targets.
The role will be working closely with customer Group and OPCO technology teams as well as Mobile Financial Services Unit. Internally it will be required to work closely with program stakeholders as CPM, Business Analyst, Mobile Money SMEs and M-Commerce Stakeholders.
You will be reporting to Head of Mobile Money Operations and functionally belong to Group and South Africa Hub for Mobile Money.
Job Responsibilities & Tasks
Support Business Analyst for new requirements and design change
Install, Integrate, commission the network nodes under ECW/ EWP solution
Understand technical requirements as specified in the Solution document
Perform ECW Integration and configuration changes activities within approved change window.
Prepare test cases in consultation with Solution Architect/BA & Conduct Integration tests with 3 PP’s
Report progress of assigned activities to the respective Business Analyst and CPM.
Daily single Customer Complaints handling and Customer Care escalations
CAB participation & Change Coordination between MTN/3PP & GNOC
UAT/SIT result sign off
End to end issue handling and coordination with GSC
Internal & external Audit handling
Experience in Ericsson Converged Wallet Solution Integration or equivalent e-wallet product 2+ Years
Experience in Managed Services in Operational assurance or SME areas. 3+ Years
Proven achievement in BSS.
Understanding of Ericsson Wallet Platform or adjacent BSS domains products as Charging System
BSS Experience 3+ years
Strong leadership skills with focus on team performance
Result oriented with customer first attitude
Can handle stressful and ambiguous situations
Excellent communication skills in written and spoken English
Self-motivated with strong drive and initiative, collaborative, relating and networking
Outgoing personality that finds it easy to cooperate and establish relationships across organizational boundaries and in a global environment
University degree in Technology, preferably MSC
Why is Ericsson a great place to work?
Ericsson is world’s leading provider of communications technology and services. Our offerings include services, consulting, software and infrastructure within Information and Communications Technology.
Using innovation to empower people, business and society, Ericsson is working towards the Networked Society: a world connected in real time that will open up opportunities to create freedom, transform society and drive solutions to some of our planet’s greatest challenges.
We are truly a global company, operating across borders in over 180 countries, offering a diverse, performance-driven culture and an innovative and engaging environment. As an Ericsson employee, you will have freedom to think big and the support to turn ideas into achievements. Continuous learning and growth opportunities allow you to acquire the knowledge and skills necessary to progress and reach your career goals. We invite you to join our team.
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Primary country and city: Uganda (UG) || || Kampala || Consulting&SysInt; IT; ProdMgt; R&D; SalesStratMkt&ComMgt; ServEng; SharedServ; Stud&YP; Supply&Log
Req ID: 271386