Customer Support Engineer - Packet Core

Job Description

Date: Jan 10, 2019

Position Responsibilities & Tasks:

As a Customer Support Engineer, your main responsibilities are to together with your team:

  • Work on Customer Service Request (CSR) to solve customer problems from their network, with quality and efficiency,
  • Communicate with people from Customer Units to proceed with their request,
  • Communicate with Product Development to make sure the product implementation/correction will fulfill the requirement, and contribute to product quality,
  • Cooperate with global HUBs to secure follow-the-sun cases
  • Work on customer projects on-site or remotely to help region success.


Core Competences

  • Open mind, positive attitude towards problems and people
  • Result oriented, flexible and innovative
  • Interested in improving ways of working
  • Fluent in English, both spoken and written
  • Willing to take challenges
  • Good communication skills and good team player
  • Business Understanding
  • Delivering Results and Meeting Customer Expectations


Experience/knowledge within the following areas is required:

  • Good knowledge in CS, GPRS, WCDMA and EPC systems
  • Good knowledge in Linux and Unix
  • Good knowledge in LTE/EPC system architecture
  • Good knowledge in routers and switches
  • Good knowledge in Cloud infrastructure



Experience/knowledge within the following areas is considered as a plus:

  • Radio competence
  • Software development
  • Knowledge in scripting
  • Network Integration and Verification
  • 2~3 years working experiences in EPC area is preferred
  • 1~2 years working experiences in router is preferred
  • 1~2 years working experiences in Circuit Switch Core Network is preferred
  • GPRS/EPC customer support experiences is preferred