Contract Execution Manager

Job Description

Date: Nov 6, 2018


  1. Manage and process all Media Processing Product, Services and Support purchase orders received from both direct customers and Channel Partners from all regions.  Create Sales Orders and Support Contracts on SAP using transactions ZOR/ZOR1/ZOR2/ZFB/ZSC
  2. Generate and send Order Acknowledgements for all Media Processing customer orders loaded
  3. Raise and manage all approved ‘Build at Risk’ / ‘Early Start’ requests
  4. Be the point of contact for Ericsson local company orders (OTC) by assisting with information and necessary training and managing expectations as well as paperwork
  5. Manage SOX Compliance for customer purchase orders using MCRM; BOM pricing approvals, SDP status and Terms & Conditions
  6. Raise authorized credits in SAP using transaction ZCR
  7. Liaise with Purchasing team to ensure that any 3PP equipment entered on a SO is ordered
  8. Liaise with the Finance Department to:
    1. ensure that orders are progressed through to “available to ship” status and deposits/letters of credit are requested
    2. manage financial settlement requests
  9. Request new customer accounts/extension of existing customer accounts via the data management tool
  10. Request FAP number extension or INE creation with the Media PDM Team
  11. Liaise with the customer/Account Managers to ensure that all details (delivery address, contact details, freight forwarder details) are correct by the time the order is available to ship
  12. Liaise with the Project Support team for all System and Box+ sales.  This includes handover meetings, Sales of Service orders, calculating system discount, expansion vs. configured products and dates (Media products, 3PP, Services/Support).
  13. Determine availability of equipment using the weekly ‘Supply Chain’ report to meet customer request dates where possible
  14. Maintain all live ‘Media CRM’ opportunities, ensuring that all opportunities are updated to converted to ‘Won’ status as necessary
  15. DOP Support specifically for Media First and VSPP orders:
    1. Upon receipt of customer PO (CPO) to ensure there is a valid Media CRM opportunity, the appropriate approvals are in place and that the equipment lists matches the CPO
    2. Raise a separate CRM 360 opportunity
    3. Raise a Fulfillment Assignment ID
    4. Create a sales customer contract ID (CLM)
    5. Generate a ‘ONE’ entry form (OEF) from Media CRM for each separate governance stream (Product/Services/Support)
    6. Generate a Verdi file
    7. Manage End User for Foreign Trade (EUFT) requests with the Trade Compliance team
    8. Liaise with local Authorised Requesters for customer account creation/extension
  16. DOM (Delegated Order Management) for Media orders where the CU owns the customer Contract.
  17. Dealing with enquiries from the regional Order Desk mailboxes
  18. Passing on any sales leads to the appropriate Sales Account teams




  • Self-motivated, "can do" attitude and personally organised
  • Accurate preparation of information and analysis
  • Able to handle and conclude activities in self-sufficient way
  • Willing to involve management in a controlled and constructive way
  • Good commercial knowledge
  • Strong collaboration skills
  • Able to influence events rather than accepting them      
  • Willing to listen to colleagues/customers
  • Able to modify style/approach to achieve goals
  • Able to maintain effectiveness in changing environments, tasks, people, and responsibilities 
  • Able to handle negative feedback or problem issues in a professional and constructive way
  • Good meeting and communication skills
  • Positive participation in all training opportunities
  • Experience of Sales Office environment and speaking to customers in a ‘high tech’ environment.
  • High aptitude for Customer Service.