Customer Solution Manager

Job Description

Date: Aug 8, 2018

This position is hiring in mutiple locations:

Beijing, Shanghai, Chongqing, Chengdu, Xi'an, Wuhan, Harbin, Dalian, Suzhou, Wuxi, Zhengzhou, Foshan, Jiamusi, Dezhou, Liaocheng, Baotou, Yueyang, Wuhu, Huzhou, Baoding, Shijiazhuang, Guilin, Jiangsu, Jiangxi, Jilin, Xinjiang


Job Summary

Drive domain sales by supporting the Key Account Managers with business development and domain specific sales activities securing that Ericsson is perceived as a preferred partner. Work on strategic level identifying leads and opportunities as well as taking the role of Account Commercial Responsible (ACR) or Customer Solutions Responsible (CSR) in a specific engagement.

Providing deep technical knowledge in specific technologies and solutions. Responsible for business minded support for establishment and improvement of business for the respective domain. Supporting Key Account Managers in generating long-term profitable business for Ericsson by working closely with teams in sales, design and delivery of customer projects. Translating technical problem into detailed technical offering and influence customer to buy in. 



  • Act as technical and solution sales in RAN or 5GC& EPC technologies and product solution
  • Partner with sales to explore customer needs, design and deliver customer projects, engage customers, and translate identified opportunities into detailed technical offering and proposals
  • Deliver customer-centric solutions & network development proposals
  • Pursue establishment & improvement of business for the respective products or services

Key Qualifications

  • Bachelor’s degree or above in Electronic / Electrical / Telecommunication Engineering or Computer / Information Science
  • Solid experience in telecommunication industry on network optimization, product marketing or technical sales support functions
  • With pre-sales support experience is preferable
  • Good knowledge of RAN, 5GC, EPC etc
  • Strong independent problem solving skill
  • Strong communication and influential skill
  • Team worker and quick learner


Additional Requirements

  • Innovative and creative
  • Social ability and interpersonal skills
  • Intellectual ability and critical thinking
  • Accountable and committed with a passion to win
  • Perseverant and result oriented