Customer Project Manager

Job Description

Date: Apr 12, 2019

Job Summary:

We are now looking for a Customer Project Manager, to lead assigned customer projects securing that project goals are met, customer’s expectations are fulfilled and that the customer relation is handled in the best possible way within the scope of the contract. The role is based in Dublin and is part of the Digital Services and Networks PMO team in Customer Unit UK & Ireland. 

Job Responsibilities:  

  • You will establish the project plan baseline: define project scope, secure the necessary resources and plans and monitor all activities
  • Drive project execution: track project activities, monitor and handle changes, conflicts and critical issues
  • Handle customer and partner engagement: manage customer relationship building confidence and trust, ensure project progress arranging meetings and customer events
  • Handle project finance: ensure financial system monitoring
  • Develop the business: participate to contract preparation and to pre-sales meeting
  • Develop the CPM discipline: simplify processes, methods and tools with creative ideas

Core Competences:

  • Excellent customer facing skills
  • Excellent presentation and communication skills
  • Excellent team work and collaboration skills
  • Project Management skills
  • Financial and business acumen
  • Consultative selling skills
  • Project sales skills
  • Customer and market insight
  • Third party suppliers management experience

Minimum Qualifications & Experience Requirements:

  • Education: University degree or equivalent
  • 3-5 years of experience in managing Network Management & Revenue Management projects
  • Evidence of ongoing self-development required

Preferred Qualifications & Experience Requirements:

  • Industry certification: PMP. The CPM is expected to be certified on the job stage that she/he holds
  • Working experience in the following areas: Operations Support Systems (OSS), Ericsson Network Manager (ENM),  Business Support Systems (BSS), Charging System

Behavioural Competences:

  • Delivering results & meeting customer expectations
  • Leading & supervising
  • Negotiation, persuading & influencing Skills
  • Entrepreneurial & commercial thinking
  • Applying expertise & technology
  • Analysing
  • Creating & innovating

Additional Requirements:

  • Role is based in Dublin
  • Travel up to 25% is mandatory for the role
  • Working during maintenance windows and outside working hours is mandatory for the role