2nd Level Operations - SOC Analyst

Job Description

Date: Apr 16, 2019

At Ericsson, we give our employees the freedom to think big. Your ideas and innovations can turn into achievements that impact society and change the world. Are you ready to be a change-maker? 
Learn what makes YOU + Ericsson a powerful combination. Join us today.

 

About Us 

 

We are one of the leading providers of Information and Communication Technology (ICT) to service providers, with about 40% of the world’s mobile traffic carried through our networks. We enable the full value of connectivity by creating game-changing technology and services that are easy to use, adopt and scale, making our customers successful in a fully connected world.
Together, in Romania we create a culture of innovation, constantly transforming to find new ways of working. Opened in 2007, the Global Site in Bucharest is one in only four all over the world, the only one situated in Europe and a vital component in Ericsson’s global services organization. The Romanian site currently counts on a team of 1,900 strong professionals and enthusiastic young specialists and is developing constantly to meet customer needs. 

 

Position Purpose 

 

The SOC focuses on areas of customer experience & engineering to generate insights, problem isolation, RCA and acted upon as quickly and close to source as possible. The SOC Team comprised of resources that have good understanding of customer experience management, cross domain technical knowledge in telecoms and analytics.


Main accountabilities - you will:
 

  •   Ensure E2E Customer experience drive for NW and Service Experience.
  •   Cross Domain Network / CE correlation
  •   Service quality insights and RCA
  •   Service modelling: SLI/CLI/QOE
  •   Interface knowledge and expertise in signalling message flows and error codes. 
  •   Interface with the NOC, MSIP, Customer on analysis & reporting of S-KPIs.
  •   Coordinate with various technical teams for collection, correction, analysis of data
  •   Correlated reports of network and service KPIs
  •   Management of reports and deviation analytics
  •   Recommend changes to improve service quality


Technical Skills 
         You are/you have:

•    PS Core: Competence in SGSN, GGSN, SGW, PGW, IMS, DNS
•    IN/Charging: PCRF, OCS etc. signaling with all failure codes
•    RF : Strong in in 2G+3G+4G Planning and Optimization.
•    PS Core: Competence in SGSN, GGSN, SGW, PGW, IMS, DNS
•    IN/Charging: PCRF, OCS etc. signaling & User plan knowledge.
•    RCA: E2E visibility of Call flow, session management, Billing, Cause Codes etc. 
•    Business Analyst: NW and Business insights on Data Monetization, Smart Planning Inputs, Segmentation etc.
•    App/Service/Subscriber/Device/Geography level performance monitoring and improvement.
•    Expertise in QoS, QoE, KQI, CEI, SLI


          Nice to have:
•    Cross Domain expertise;
•    Strong Analytical Skills, E2E RCA, Drive Continuous Improvemen;
•    Business Insights for OPEX/CAPEX Planning and Data Monetization.


Personal Skills - you are/you have:


•    Excellent communication skills in English;
•    Ability to interact with customers and internal stakeholders, and provide technical solutions.
•    Ability to work under pressure related to scale of business impact;
•    Ability to provide rapid root-cause analysis for various customer IP related issues.
•    Knowledge sharing and collaboration skills
•    Presentation & Communication Skills;


What we offer:

 

•    We will value your competences
•    You will work in a dynamic company along with the smartest people in the industry
•    You will benefit from a wide range of learning and transfer knowledge from/to your colleagues 
•    You will have access to latest technology and support to showcase your bright ideas
•    You will enjoy Ericsson’s ways of working that value the importance of work life balance 
•    Work from home and flexible work schedule
•    Benefits package: including premium healthcare & gym subscriptions
•    You will be part of an active community via Brand Ambassadors, CSR Activities, Sports Teams etc.
 

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Ericsson provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, marital status, pregnancy, parental status, national origin, ethnic background, age, disability, political opinion, social status, veteran status, union membership or genetics.

 

Ericsson complies with applicable country, state and all local laws governing nondiscrimination in employment in every location across the world in which the company has facilities. In addition, Ericsson supports the UN Guiding Principles for Business and Human Rights and the United Nations Global Compact.

 

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, training and development.

 

Ericsson expressly prohibits any form of workplace harassment based on race, color, religion, sex, sexual orientation, marital status, pregnancy, parental status, national origin, ethnic background, age, disability, political opinion, social status, veteran status, union membership or genetic information.

 

Primary country and city: Romania (RO) || || Bucharest || IT; ServEng

Req ID: 278334