Process Manager

Job Description

Date: Apr 15, 2019

Enterprise Process Management


Enterprise Process Management build, implement, operate and maintain a Global process management function for the Ericsson Group in close cooperation with; DTO (Digital Transformation Office) , Functional Area owners as well as acting as the interface towards IS/IT in ordering development and changes in the IS/IT landscape.


Detailed Summary


The purpose of the unit is to analyze and suggest priorities on new and existing requirements from the business based on deep end to end understanding of our business.  This responsibility includes Process Governance and Architecture, Process Management, Process Mining, creating structure for a Process Repository, etc. Furthermore, the unit facilitates uniformity and consistency between value flows, processes, and process components. Secure adherence to process framework and release management. Contributes to efficient and well controlled value creation. Included in the responsibility is also to establish and evolve our capability map for selected business models and give Process Council and management visibility of the capabilities needed to support the business flows. 


Job Summary


To design, launch, document, maintain, control, support and improve processes and information in order to secure efficient operations and information flow - delivering superior stakeholder and customer value and experience. This covers all type of processes, information and related interfaces, i.e. E2E, main- sub-processes including securing efficient handling of the interfaces towards other processes and information. 



Why is Ericsson a good place to work

Ericsson enables communications service providers to capture the full value of connectivity. The company’s portfolio spans Networks, Digital Services, Managed Services, and Emerging Business and is designed to help our customers go digital, increase efficiency, find new revenue streams, and create new user experiences. Ericsson’s investments in innovation have delivered the benefits of telephony and mobile broadband to billions of people around the world ensuring our solutions – and our customers – are at the forefront of innovation.   We support networks that connect more than 2.5 billion subscribers. With close to 100,000 employees and customers in 180 countries, we combine global scale with technology and service leadership.  40 percent of the world’s mobile traffic is carried over an Ericsson network.  And, our Technology for Good and Connect to Learn programs include creating technology that makes it easier to save lives, feed societies, bring technology to emerging markets and connectivity to remote areas, and grow businesses and prosperity.

At Ericsson, we give our employees the freedom to think big and navigate their career, on a global scale.  We create technology that helps others, from helping people enjoy their favourite content to helping people recover from natural disasters by enabling better communications between rescue workers. Your ideas and innovations can turn into achievements that impact society and change the world, creating new connections, new possibilities, and new capabilities.  We find that Ericsson is at its best when we bring together the diverse skills of our people. Working across business areas, across cultures, across geographical borders, across technical disciplines. More often than not, across ground-breaking solutions. Next generation technology can be staggeringly complex. But the simpler it is to use; the more people benefit from it. Join us and help build technology that makes it simple to connect with information, business, societies, and each other. 


As the iideal candidate for the role, you will work closely with counterpart in DTO, BA, MA and Functional areas as well as IT to turn business needs into process models.


Responsibilities & Tasks


·       Analyze process impact

·       Design and improve the process and process components

·       Establish local process capabilities and deploy Process

·       Enable and secure execution of the process

·       Review and manage Process performance

·       Develop Information Models

·       Drive Business Systems Analysis and Information Modeling Competency within Ericsson

·       Ensure adherence to common Information Systems & Modeling Frameworks Standards

·       Utilize Analytic and Trend / Insights Skills

·       Complexity Reduction for Project Support / Workshop Leading

·       Be an Information structure and content Gatekeeper

·       Drive Efficiency Gains (Improvements and Automation)


Core Competences:


·       Change & Improvement Management Skills

·       Business Understanding

·       Process Management Skills

·       Ericsson Business Process Knowledge

·       Ericsson Knowledge

·       Communication Skills

·       Negotiation and argumentation skills


Should you have any questions, feel free to contact the recruiter, Katalin Feher at

We look forward to meetng you!


Ericsson provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, marital status, pregnancy, parental status, national origin, ethnic background, age, disability, political opinion, social status, veteran status, union membership or genetics.

Ericsson complies with applicable country, state and all local laws governing nondiscrimination in employment in every location across the world in which the company has facilities. In addition, Ericsson supports the UN Guiding Principles for Business and Human Rights and the United Nations Global Compact.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, training and development.

Ericsson expressly prohibits any form of workplace harassment based on race, color, religion, sex, sexual orientation, marital status, pregnancy, parental status, national origin, ethnic background, age, disability, political opinion, social status, veteran status, union membership or genetic information.


Primary country and city: Sweden (SE) || || Stockholm || SharedServ

Req ID: 277786