SME Operations Assurance

Job Summary

We are looking for a member to be part of our Managed Services team! As a part of our MSIP Deployment team, you will play a key role in managing the delivery of services and resources on our “live” customer network, broadcast platform and/or IS/IT infrastructure.

Based on our customer’s network specifics, you will ensure the coordination of our technology integration deployment, the quality of the implementation, the adequacy of the testing procedures and tools, the proper acceptance and the smooth handover to our operations team according to Ericsson’s and the customer’s network particularities and requirements.

Responsibilities & Tasks

·       Manage end-to-end deployment and delivery of integration activities for specific customer, including preparation of the live customer network or IS/IT infrastructure and assisting the program manager in resources and timing definition and tracking

·       Validate and approve integration test results for a new service, terminal and equipment type or vendor

·       Secure the availability and accuracy of the customer’s asset configuration information to be used by all delivery units

·       Ensure deployment management activities are efficiently performed and supported by other delivery organizations and functions

·       Seek customer approval for deployment solutions and negotiate penalties in the case of customer non-acceptance

·       Participate on various change management boards, and forums as needed and coordinate customer participation as necessary

·       Ensure acceptance tests are performed locally and globally with customer involvement and approval as necessary

·       Approve the release and deployment strategy based on customer requirements and ensure execution of proper hand-over to operations

·       Continuously drive for efficiency, improvements and excellence in service delivery

Position Qualifications

·       3 - 5 experience with Ericsson Charging Systems

Education:

·       Graduate or Post Graduate Engineering degree

Core Competences:

·       Deployment and integration delivery management

·       Change management

·       Release and deployment management

·       Efficiency improvement management

·       Delivering results and meeting customer expectations

·       Analyzing

·       Deciding and initiating action

·       Entrepreneurial and commercial thinking

·       Persuading and influencing

·       Relating and networking

Why Ericsson is a great place to work

Ericsson is world’s leading provider of communications technology and services. Our offerings include services, consulting, software and infrastructure within Information and Communications Technology.

Using innovation to empower people, business and society, Ericsson is working towards the Networked Society: a world connected in real time that will open up opportunities to create freedom, transform society and drive solutions to some of our planet’s greatest challenges.

We are truly a global company, operating across borders in over 180 countries, offering a diverse, performance-driven culture and an innovative and engaging environment. As an Ericsson employee, you will have freedom to think big and the support to turn ideas into achievements. Continuous learning and growth opportunities allow you to acquire the knowledge and skills necessary to progress and reach your career goals. We invite you to join our team.

Ericsson provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, marital status, pregnancy, parental status, national origin, ethnic background, age, disability, political opinion, social status, veteran status, union membership or genetics.

Ericsson complies with applicable country, state and all local laws governing nondiscrimination in employment in every location across the world in which the company has facilities. In addition, Ericsson supports the UN Guiding Principles for Business and Human Rights and the United Nations Global Compact.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, training and development.

Ericsson expressly prohibits any form of workplace harassment based on race, color, religion, sex, sexual orientation, marital status, pregnancy, parental status, national origin, ethnic background, age, disability, political opinion, social status, veteran status, union membership or genetic information.

Primary country and city: Benin (BJ) || || Cotonou || ServEng

Req ID: 277463