Service Delivery Manager Ericsson Luxembourg

Job Description

Date: Apr 5, 2019

Job Summary:

We are now looking for a Service Delivery Manager who will be responsible for ensuring the correct and proper delivery of customer support services to our customers. In this role, you will be responsible for the financial and commercial performance of delivered customer support services.  You will also ensure that agreed margins are achieved whilst delivering Service Level Agreement fulfillment and customer happiness. The role also includes leading the customer network support engineers’ team and working closely with the competence centers, global support, and product line maintenance teams.

 

Job Responsibilities:  

  • Work closely with and secure customer contract fulfillment
  • Collaborate and maintain relationships
  • Distribute information to internal partners and call out delivery Issues
  • You will stay up to date with financial data
  • Identify new business opportunities

 

Key Qualifications:

  • Technical background in one of Ericsson Core business activities (Radio, OSS/BSS, Core Network, Packet Core…)
  • A project management experience/approach would be a plus
  • Market insight to be able to do add-on sales
  • Financial analysis skills to control P&L of support contracts
  • Negotiation and argumentation skills
  • Hardware services knowledge would be a plus
  • Change and improvement management skills
  • You have strong business understanding and Ericsson business knowledge
  • You will promote knowledge sharing and mentoring
  • Trade compliance knowledge to be able to interact with supply team in case export problem
  • Responsible for delivering results & meeting customer expectations
  • You will drive Entrepreneurial & Commercial Thinking
  • Very good leadership and management skills
  • Excellent social skills and strong customer orientation
  • Self-motivated and teammate.
  • Ability to adapt to change
  • Fluent in English AND French
  • Participation in on-call duty

 

Position is based in Luxembourg

 

#LI-NB1

 

Ericsson provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, marital status, pregnancy, parental status, national origin, ethnic background, age, disability, political opinion, social status, veteran status, union membership or genetics.

Ericsson complies with applicable country, state and all local laws governing nondiscrimination in employment in every location across the world in which the company has facilities. In addition, Ericsson supports the UN Guiding Principles for Business and Human Rights and the United Nations Global Compact.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, training and development.

Ericsson expressly prohibits any form of workplace harassment based on race, color, religion, sex, sexual orientation, marital status, pregnancy, parental status, national origin, ethnic background, age, disability, political opinion, social status, veteran status, union membership or genetic information.

 

Primary country and city: Luxembourg (LU) || || Luxembourg || Consulting&SysInt; IT; ProdMgt; R&D; SalesStratMkt&ComMgt; ServEng; SharedServ; Stud&YP; Supply&Log

Req ID: 277250