Business Analyst CRM

Job Description

Date: Mar 15, 2019

Why is Ericsson a good place to work
Ericsson enables communications service providers to capture the full value of connectivity. The company’s portfolio spans Networks, Digital Services, Managed Services, and Emerging Business and is designed to help our customers go digital, increase efficiency, find new revenue streams, and create new user experiences. Ericsson’s investments in innovation have delivered the benefits of telephony and mobile broadband to billions of people around the world ensuring our solutions ñ and our customers ñ are at the forefront of innovation.   We support networks that connect more than 2.5 billion subscribers. With close to 100,000 employees and customers in 180 countries, we combine global scale with technology and service leadership.  40 percent of the world’s mobile traffic is carried over an Ericsson network.  And, our Technology for Good and Connect to Learn programs include creating technology that makes it easier to save lives, feed societies, bring technology to emerging markets and connectivity to remote areas, and grow businesses and prosperity.


At Ericsson, we give our employees the freedom to think big and navigate their career, on a global scale.  We create technology that helps others, from helping people enjoy their favourite content to helping people recover from natural disasters by enabling better communications between rescue workers. Your ideas and innovations can turn into achievements that impact society and change the world, creating new connections, new possibilities, and new capabilities.  We find that Ericsson is at its best when we bring together the diverse skills of our people. Working across business areas, across cultures, across geographical borders, across technical disciplines. More often than not, across ground-breaking solutions. Next generation technology can be staggeringly complex. But the simpler it is to use; the more people benefit from it. Join us and help build technology that makes it simple to connect with information, business, societies, and each other.


Business Analyst CRM


Job summary:
As a Business Analyst you will be part of the agile team that drives the continuous development of the Ericsson customer relationship management process and Salesforce CRM system. Your role will be to analyze current ways-of-working and based on external best-practices and interaction with the Ericsson sales teams define improvements to both the process and business requirements on updates to the Salesforce platform.

The ideal Business Analyst has deep business and sales understanding and experience from large-scale and cross-functional organizations. The Business Analyst drives dialogues with different stakeholders and has the analytical skills to understand business needs and ability to summarize different alternatives and drive the dialogues to final decisions and to document the final requirements.

The team applies agile methodologies and has a continuous strive to understand the dynamics and needs of sales teams with a passion to deliver value to the sales teams.

The ideal Business Analyst has a combination of business knowledge, process experience, methodology skills, relevant IT skills and a winning personality that supports communication and business change management.
• Analyze business process and functional design for the Sales organization
• Work closely with sales teams and the global CRM product owner to turn input from end-users to best-practice ways of working
• Secure the continues implementation of industry best-practices and stay up-to-date with new Salesforce capabilities to assess their benefits and make recommendations
• Translate the identified business needs to business requirements/user stories for development by the IT team
• Manage small project teams and work efforts within the organization to deliver conclusions and decisions


Minimum Qualifications & Experience Requirements:
• Minimum BSc degree or MSc or equivalent
• +5 years of relevant ICT experience
• Previous experience working with process design and Salesforce or similar CRM business requirements
• Proven experience from working with end-users to develop relevant and valuable user stories
• Knowledge of software development processes in agile and iterative development environments.
• Understanding of key CRM business architecture concepts
• Analytical mindset and leadership skills
• Proven Project Management experience


The selection and interview process is ongoing, so send your application in English as soon as it is ready. If you have specific questions you are welcome to email Line manager at or recruiter at


Location: Kista, Sweden


Last day to apply is the 31st of March, 2019.


We welcome the opportunity to meet you!



Ericsson provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, marital status, pregnancy, parental status, national origin, ethnic background, age, disability, political opinion, social status, veteran status, union membership or genetics.

Ericsson complies with applicable country, state and all local laws governing nondiscrimination in employment in every location across the world in which the company has facilities. In addition, Ericsson supports the UN Guiding Principles for Business and Human Rights and the United Nations Global Compact.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, training and development.

Ericsson expressly prohibits any form of workplace harassment based on race, color, religion, sex, sexual orientation, marital status, pregnancy, parental status, national origin, ethnic background, age, disability, political opinion, social status, veteran status, union membership or genetic information.


Primary country and city: Sweden (SE) || || Stockholm || SalesStratMkt&ComMgt

Req ID: 274626