MS Delivery Manager
We are now looking for a Managed Service (MS) Delivery Manager; do you want to join us? In this role, you will secure delivery performance in alignment with the business case and managed service targets. You will be responsible to secure the quality and cost of the services delivered from their delivery unit either global or local in accordance to the expected levels agreed in the Working Level Agreements (WLA) and handle service performance requirements (global benchmark and targets). You will need to understand and act upon the end to end delivery performance even when the delivery is fragmented, thru a proper coordination with a MS Delivery Manager responsible for other parts of the delivery.
- You will lead MS delivery operational, financial performance and customer satisfaction
- Handle specific contract delivery performance
- You will conduct Operating Level Agreements (OLA) signed with other service delivery units
- Drive operational excellence
- You will, also identify delivery trends-possible Add on Sale
Leads and manages Front Office teams to deliver contracted scope, achieve required KPIs and customer satisfaction index
Define Strategy & Directives of FO organization that is aligned with overall MS organization targets
Effectively interface with customer to resolve any conflicts or blocking issues
Develop and promote the effective functioning of all operations support activities across all of the NOC.
Team processes & procedure identification, modifications & implementation tracking.
Responsible for production and tracking of all lead and lag metrics (KPIs/Tools)..
Evaluates and make pro-active recommendations for actions to improve processes as well as other services to provide efficiency in delivery of services perform Financial Control for both resources & contractors’ budget.
MS Delivery Management
Identify, Govern & Control the organization salary structure.
Govern & Control Recruitment process of FO personnel.
To plan & perform competence development of team members
Be able to recognize the training requirements for people and give coaching where applicable.
Be responsible for the well-being of all staff in terms of their working environment and conditions of employment.
Allocate work to the personnel with training and skills capable of doing the task.
To set individual targets & review performances of the team members
Responsible for Technical Pre-Sales & Customer Engagement for Managed Operations Opportunities in MMEA
Contract Fulfillment Responsible for Managed Services RPFs in MMEA (including technical solution description, state of compliance, dimensioning & costing).
Required Education, Qualifications and Experience
Degree within Electronics Engineering/Telecommunication Engineering/Computer Science / Computer Engineering or equivalent
At least 12 years of experience in the Telecom Industry with 6 of them in managerial roles
Technical and/or functional skills: Good Knowledge of Network implementation & operation, GSM , Core, VAS and IPBB knowledge, People Management, Customer Handling Skills, Negotiation Skills
Solid knowledge and understanding of ETOM, MSTOP, ITIL and Ericsson Leadership Framework.
Proven experience record of Excellent communication skills on senior management level.
Proven experience record of Customer Relationship Management skills
Proven experience record in Budget/OPEX financial control
Proven experience record in People Management
Ability to think quickly and calmly when working under pressure.
Excellent knowledge in Micro Soft Office.
Language skills: Proficiency in Written / Spoken English
Why is Ericsson a great place to work?
Ericsson is the driving force behind the Networked Society where every person and every industry is empowered to reach their full potential. Mobility, broadband and the cloud are transforming the world, enabling industries and society to provide better services, capture new opportunities, improve businesses, increase efficiency, and create new user experiences.Our services, software and infrastructure support every major telecom operator in the world. The transformation that this brings allows people, business and society to fulfill their potential and create a more sustainable future.With about 101,000 employees and customers in 180 countries, we combine global scale with technology and services leadership. We support networks that connect more than 2.5 billion subscribers. 40 percent of the world’s mobile traffic is carried over Ericsson networks. And our SEK 100 billion investment in research and development over the last three years ensure that our solutions – and our customers – are at the forefront of innovation.At Ericsson, we give our employees the freedom to think big. Your ideas and innovations can turn into achievements that impact society and change the world. Are you ready to be a change-maker? Learn what makes YOU + Ericsson a powerful combination. Join us today.Founded in 1876, Ericsson has its headquarters in Stockholm, Sweden. Net sales in 2014 were SEK 228.0 billion (USD 33.1 billion). Ericsson is listed on NASDAQ OMX stock exchange in Stockholm and the NASDAQ in New York.
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Primary country and city: Egypt (EG) || || Cairo || IT
Req ID: 274404