ICT Delivery Manager

Job Description

Date: Mar 13, 2019

Job Summary:

We are now looking for an Information and Communication Technology (ICT) Delivery Manager. You will ensure that services, currently in production, are delivered as expected to Associates and users.  You will govern the complete delivery of Enterprise IT, R&D IT and Test Environment services to the business.  

You will act as an escalation point for issues with Services/Solutions/Products.   You will work with others on solutions, already in production and works closely with the ICT BRM, who works with partners on new/future solutions.  The Delivery Manager is the local representative for Global and Regional IT Security on all IT Security matters and ensures that all security programs are locally implemented by guiding, driving and providing governance for security initiatives in line with corporate guidelines and directives.



  • You will build Ericsson internal relationships
  • You will communicate and report on IT financials
  • You will engage globally with ICT Delivery Management peers to ensure alignment of stakeholder requests across geographies
  • And, you will participate in management of customer concerns


Key Qualifications:

  • Education: Academic degree in Information Technology, Information Systems, Computer Science, Electronic or Computer Engineering
  • Broad experience in management of application, operations and developments
  • IT infrastructure management knowledge
  • IT skills - experience in IT environments with a plenty of Services, Applications, Processes, Roles and Suppliers
  • Change management
  • ITIL
  • Experience with financial activities
  • Fluent in English
  • Advanced Spanish desired


Additional Requirements: 

  • Good business understanding of the Area/Region/Site
  • Experience working with multi-national global organizations with the ability to establish good working climate in a virtual environment
  • Operation and/or Test Environment
  • Good negotiation, communication, presentation and social skills 


Why is Ericsson a great place to work?

Ericsson enables communications service providers to capture the full value of connectivity. The company’s portfolio spans Networks, Digital Services, Managed Services, and Emerging Business and is designed to help our customers go digital, increase efficiency, find new revenue streams, and create new user experiences. Ericsson’s investments in innovation have delivered the benefits of telephony and mobile broadband to billions of people around the world ensuring our solutions – and our customers – are at the forefront of innovation.   We support networks that connect more than 2.5 billion subscribers. With over 100,000 employees and customers in 180 countries, we combine global scale with technology and service leadership.  40 percent of the world’s mobile traffic is carried over an Ericsson network.  And, our Technology for Good and Connect to Learn programs include creating technology that makes it easier to save lives, feed societies, bring technology to emerging markets and connectivity to remote areas, and grow businesses and prosperity.


At Ericsson, we give our employees the freedom to think big and navigate their career, on a global scale.  We create technology that helps others, from helping people enjoy their favourite content to helping people recover from natural disasters by enabling better communications between rescue workers. Your ideas and innovations can turn into achievements that impact society and change the world, creating new connections, new possibilities, and new capabilities.  We find that Ericsson is at its best when we bring together the diverse skills of our people. Working across business areas, across cultures, across geographical borders, across technical disciplines. More often than not, across ground-breaking solutions. Next generation technology can be staggeringly complex. But the simpler it is to use; the more people benefit from it. Join us and help build technology that makes it simple to connect with information, business, societies, and each other.



Ericsson provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, marital status, pregnancy, parental status, national origin, ethnic background, age, disability, political opinion, social status, veteran status, union membership or genetics.

Ericsson complies with applicable country, state and all local laws governing nondiscrimination in employment in every location across the world in which the company has facilities. In addition, Ericsson supports the UN Guiding Principles for Business and Human Rights and the United Nations Global Compact.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, training and development.

Ericsson expressly prohibits any form of workplace harassment based on race, color, religion, sex, sexual orientation, marital status, pregnancy, parental status, national origin, ethnic background, age, disability, political opinion, social status, veteran status, union membership or genetic information.


Primary country and city: Brazil (BR) || || São Paulo || IT

Req ID: 272414