Second Level Operations Specialist

Job Description

Date: Apr 16, 2019

Ericsson is a world-leading provider of telecommunications-equipment and -services to mobile- and fixed network operators. Over 1,000 networks in more than 180 countries use Ericsson equipment and more than 40 percent of the world's mobile traffic passes through Ericsson networks. We are on the road to 5G and will create the networked society and the internet of things (IOT)… Will you join us?

You will be part of a strong, high skilled and competent team with connection to the Ericsson worldwide network. You will work in an environment which never stands still and brings new things and challenges every day as well as meet both internal stakeholders, external partners and customers.

Job Summary:

We are now looking for a Second Level Operations Specialist that will be responsible for the coordination, management, execution and reactive maintenance activities that require a higher level of support than offered by the 1st level Operations. This person shall ensure that the services provided to customers are continuously available and performing to Service Level Agreement (SLA) performance levels.

Responsibilities:

You will help with Assurance support activities which include

  • Incident management
  • You will assist with Problem management
  • System administration


Key Qualifications:

  • Bachelor level, in engineering (IT, Telecom) or 3-5 years’ experience of deploy system test and lead testing team. 
  • Genuine interest of giving second line support
  • Knowledge of database Oracle and interest of programming using Java language is an advantage
  • ISEB/ISTQB software testing qualifications would be an advantage 
     

Additional Requirements:

  • Knowledge of Managed Service telecom operations practice
  • Knowledge sharing and collaboration skills
  • English skills
  • Delivering results & meeting customer expectations
  • Analyzing
  • Working with people
  • Creating & innovating
  • Applying expertise & technology


We welcome newly graduates to apply!

Application process:
The position is based in Stockholm, Sweden.

Please submit your application in English as soon as possible - we are working continuously with candidate selection. Last day to apply: 7th of May 2019. For specific questions please reach out to the responsible recruiter: Sara at sara.a.andersson@ericsson.com.

 

Why is Ericsson a good place to work

Ericsson enables communications service providers to capture the full value of connectivity. The company’s portfolio spans Networks, Digital Services, Managed Services, and Emerging Business and is designed to help our customers go digital, increase efficiency, find new revenue streams, and create new user experiences. Ericsson’s investments in innovation have delivered the benefits of telephony and mobile broadband to billions of people around the world ensuring our solutions – and our customers – are at the forefront of innovation.   We support networks that connect more than 2.5 billion subscribers. With close to 100,000 employees and customers in 180 countries, we combine global scale with technology and service leadership.  40 percent of the world’s mobile traffic is carried over an Ericsson network.  And, our Technology for Good and Connect to Learn programs include creating technology that makes it easier to save lives, feed societies, bring technology to emerging markets and connectivity to remote areas, and grow businesses and prosperity.

At Ericsson, we give our employees the freedom to think big and navigate their career, on a global scale.  We create technology that helps others, from helping people enjoy their favourite content to helping people recover from natural disasters by enabling better communications between rescue workers. Your ideas and innovations can turn into achievements that impact society and change the world, creating new connections, new possibilities, and new capabilities.  We find that Ericsson is at its best when we bring together the diverse skills of our people. Working across business areas, across cultures, across geographical borders, across technical disciplines. More often than not, across ground-breaking solutions. Next generation technology can be staggeringly complex. But the simpler it is to use; the more people benefit from it. Join us and help build technology that makes it simple to connect with information, business, societies, and each other.

 

 

Ericsson provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, marital status, pregnancy, parental status, national origin, ethnic background, age, disability, political opinion, social status, veteran status, union membership or genetics.

Ericsson complies with applicable country, state and all local laws governing nondiscrimination in employment in every location across the world in which the company has facilities. In addition, Ericsson supports the UN Guiding Principles for Business and Human Rights and the United Nations Global Compact.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, training and development.

Ericsson expressly prohibits any form of workplace harassment based on race, color, religion, sex, sexual orientation, marital status, pregnancy, parental status, national origin, ethnic background, age, disability, political opinion, social status, veteran status, union membership or genetic information.

 

Primary country and city: Sweden (SE) || || Stockholm || IT

Req ID: 272143