Service Engineer Mobile Money - Benin
Service Engineer role is comprising Solution Integrator and Support Engineer responsibilities. It is critical role to deliver within DevOps model within end to end delivery framework. It is expected to ensure solution is delivered and supported within committed timelines and targets.
The role will be working closely with customer Group and OPCO technology teams as well as Mobile Financial Services Unit. Internally it will be required to work closely with program stakeholders as CPM, Business Analyst, Mobile Money SMEs and M-Commerce Stakeholders.
You will be reporting to Head of Mobile Money Operations and functionally belong to Group and South Africa Hub for Mobile Money.
Responsibilities & Tasks
Support Business Analyst for new requirements and design change
Install, Integrate, commission the network nodes under ECW/ EWP/e-wallet solution
Understand technical requirements as specified in the Solution document
Perform ECW Integration and configuration changes activities within approved change window.
Prepare test cases in consultation with Solution Architect/BA & Conduct Integration tests with 3 PP’s
Report progress of assigned activities to the respective Business Analyst and CPM.
Daily single Customer Complaints handling and Customer Care escalations
CAB participation & Change Coordination between MTN/3PP & GNOC
UAT/SIT result sign off
End to end issue handling and coordination with GSC
Internal & external Audit handling
Experience in Ericsson Converged Wallet Solution or other wallet platform Integration or equivalent e-wallet product 2+ Years
Experience in Managed Services in Operational assurance or SME areas. 3+ Years
Proven achievement in BSS.
Understanding of Ericsson Wallet Platform or adjacent BSS domains products as Charging System
BSS Experience 3+ years
Strong leadership skills with focus on team performance
Result oriented with customer first attitude
Can handle stressful and ambiguous situations
Excellent communication skills in written and spoken English
Self-motivated with strong drive and initiative, collaborative, relating and networking
Outgoing personality that finds it easy to cooperate and establish relationships across organizational boundaries and in a global environment
University degree in Technology, preferably MSC
Why is Ericsson a great place to work?
Ericsson enables communications service providers to capture the full value of connectivity. The company’s portfolio spans Networks, Digital Services, Managed Services, and Emerging Business and is designed to help our customers go digital, increase efficiency, find new revenue streams, and create new user experiences. Ericsson’s investments in innovation have delivered the benefits of telephony and mobile broadband to billions of people around the world ensuring our solutions – and our customers – are at the forefront of innovation. We support networks that connect more than 2.5 billion subscribers. With over 100,000 employees and customers in 180 countries, we combine global scale with technology and service leadership. 40 percent of the world’s mobile traffic is carried over an Ericsson network. And, our Technology for Good and Connect to Learn programs include creating technology that makes it easier to save lives, feed societies, bring technology to emerging markets and connectivity to remote areas, and grow businesses and prosperity.
At Ericsson, we give our employees the freedom to think big and navigate their career, on a global scale. We create technology that helps others, from helping people enjoy their favourite content to helping people recover from natural disasters by enabling better communications between rescue workers. Your ideas and innovations can turn into achievements that impact society and change the world, creating new connections, new possibilities, and new capabilities. We find that Ericsson is at its best when we bring together the diverse skills of our people. Working across business areas, across cultures, across geographical borders, across technical disciplines. More often than not, across ground-breaking solutions. Next generation technology can be staggeringly complex. But the simpler it is to use; the more people benefit from it. Join us and help build technology that makes it simple to connect with information, business, societies, and each other.
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Primary country and city: Benin (BJ) || || Cotonou || Consulting&SysInt; IT; ProdMgt; R&D; SalesStratMkt&ComMgt; ServEng; SharedServ; Stud&YP; Supply&Log
Req ID: 271423