Ericsson Careers

Program Director - Head of Mobile Money East Operation- Uganda

Kampala, Uganda
Consulting and System Integration Corporate Shared Services Information Technology Product Management Research & Development Sales, Strategy, Marketing, and Commercial Management Services Engineering Students and Young Professionals Supply Chain & Logistics

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English (US)

Job Description

Date: Feb 11, 2019

Job Summary

 

Head of Mobile Money Operations ensures that all contractual deliveries are fulfilled towards Contract. The role is responsible for ensuring end to end operational performance towards the account and MFS Delivery and operations according to agreed targets. The role is acting on behalf of Operations, typically for one or more customer accounts. The role shall ensure that the portfolio is managed and that projects within that portfolio are progressing according to schedule. Ensuring ADM and LCM is planned and executed for Mobile Money in an optimal set up.

 

The role, with the insight of the ongoing portfolio, is key to ensure communication to the KAMs and Delivery and Operations organizations for specific progress and escalation support as well as towards engagement practices for providing input into opportunities towards the customer.

The role also includes supporting pre-sales activities.

 

Responsibilities & Tasks

 

  • Secure and establish customer focused and efficient way of working for the M-Commerce in the areas: Customer Project Execution, Operations, Support and Manage services

  • Work actively with optimizing work force set up

  • Setting goals and follow up performance

  • Secure resource allocation

  • Resource forecasting

  • Active part in creating Mobile Money delivery and operation organization

  • Close cooperation with DU/R&D

  • Support customer in preparation and delivery of services quarterly roadmap

  • Own Regular governance with customer business and technology units

 

Position Qualifications

 

  • Strong leadership skills with focus on team performance 8+ years

  • Result oriented with customer first attitude

  • Can handle stressful and ambiguous situations

  • Excellent communication skills in written and spoken English

  • Self-motivated with strong drive and initiative, collaborative, relating and networking

  • Track record as a leader and the ability to work independently preferably with a well-established contact network within Ericsson

  • Outgoing personality that finds it easy to cooperate and establish relationships across organizational boundaries and in a global environment

  • Good at handling resource planning and competence development

  • University degree in Technology or Economics, preferably MSC, MBA or equivalent

 


Why is Ericsson a great place to work?

 

Ericsson enables communications service providers to capture the full value of connectivity. The company’s portfolio spans Networks, Digital Services, Managed Services, and Emerging Business and is designed to help our customers go digital, increase efficiency, find new revenue streams, and create new user experiences. Ericsson’s investments in innovation have delivered the benefits of telephony and mobile broadband to billions of people around the world ensuring our solutions – and our customers – are at the forefront of innovation.   We support networks that connect more than 2.5 billion subscribers. With over 100,000 employees and customers in 180 countries, we combine global scale with technology and service leadership.  40 percent of the world’s mobile traffic is carried over an Ericsson network.  And, our Technology for Good and Connect to Learn programs include creating technology that makes it easier to save lives, feed societies, bring technology to emerging markets and connectivity to remote areas, and grow businesses and prosperity.

 

At Ericsson, we give our employees the freedom to think big and navigate their career, on a global scale.  We create technology that helps others, from helping people enjoy their favourite content to helping people recover from natural disasters by enabling better communications between rescue workers. Your ideas and innovations can turn into achievements that impact society and change the world, creating new connections, new possibilities, and new capabilities.  We find that Ericsson is at its best when we bring together the diverse skills of our people. Working across business areas, across cultures, across geographical borders, across technical disciplines. More often than not, across ground-breaking solutions. Next generation technology can be staggeringly complex. But the simpler it is to use; the more people benefit from it. Join us and help build technology that makes it simple to connect with information, business, societies, and each other.

 

TAG: MMEAHJ HJ

 

 

Ericsson provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, marital status, pregnancy, parental status, national origin, ethnic background, age, disability, political opinion, social status, veteran status, union membership or genetics.

Ericsson complies with applicable country, state and all local laws governing nondiscrimination in employment in every location across the world in which the company has facilities. In addition, Ericsson supports the UN Guiding Principles for Business and Human Rights and the United Nations Global Compact.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, training and development.

Ericsson expressly prohibits any form of workplace harassment based on race, color, religion, sex, sexual orientation, marital status, pregnancy, parental status, national origin, ethnic background, age, disability, political opinion, social status, veteran status, union membership or genetic information.

 

Primary country and city: Uganda (UG) || || Kampala || Consulting&SysInt; IT; ProdMgt; R&D; SalesStratMkt&ComMgt; ServEng; SharedServ; Stud&YP; Supply&Log

Req ID: 271396