Ericsson Careers

2nd Level Operations Support Expert

Istanbul, Turkey
Services Engineering

English (US)

Job Description

Date: Feb 11, 2019

Job Summary:


We are now looking for a Second Level Operations Specialist that will be responsible for the coordination, management, execution and reactive maintenance activities that require a higher level of support than offered by the 1st level Operations. This person shall ensure that the services provided to customers are continuously available and performing to Service Level Agreement (SLA) performance levels.



·       You will help with Assurance support activities

·       Incident management

·       You will assist with Problem management

·       System administration

·       And you will work with User Access Management operations


Key Qualifications:

·       Bachelor level, in engineering (IT, Telecom) or  

·       ITILv3 preferred

·       Experience with LDAP Client tools, SQL Client tools,

·       One or more Technical Certifications preferred,

·       Possess strong customer service and communications skills.

·       University Degree of any CS, MIS, Electronics, Mathematics or other engineering

·       Experience with Identity Management Tools and Applications (i.e. Oracle / IBM / CA / Sales Point)  is a plus,

·       Oracle IDM&BPM Experience

·       SOX,ISO27001,ISO2000 standart proficiency

·       Unix,Solarix,redhat,Sybase,Ms SQL,Oracle SQL Experience


Additional Requirements:

·       Must be able to learn and support new and quickly-changing technologies.

·       Ability to research solutions or information regarding technical issues.

·       Excellent interpersonal skills.

·       Good work habits under pressure.

·       Familiarity with a wide range of standard office automation products

·       Detail oriented

·       Must have strong communications skills in order to provide effective phone, desk-side, and e-mail support.


Why is Ericsson a great place to work?


Ericsson is the driving force behind the Networked Society where every person and every industry is empowered to reach their full potential. Mobility, broadband and the cloud are transforming the world, enabling industries and society to provide better services, capture new opportunities, improve businesses, increase efficiency, and create new user experiences.

Our services, software and infrastructure support every major telecom operator in the world. The transformation that this brings allows people, business and society to fulfill their potential and create a more sustainable future.

With about 101,000 employees and customers in 180 countries, we combine global scale with technology and services leadership. We support networks that connect more than 2.5 billion subscribers. 40 percent of the world’s mobile traffic is carried over Ericsson networks. And our SEK 100 billion investment in research and development over the last three years ensure that our solutions – and our customers – are at the forefront of innovation.

At Ericsson, we give our employees the freedom to think big. Your ideas and innovations can turn into achievements that impact society and change the world. Are you ready to be a change-maker? Learn what makes YOU + Ericsson a powerful combination. Join us today.

Founded in 1876, Ericsson has its headquarters in Stockholm, Sweden. Net sales in 2014 were SEK 228.0 billion (USD 33.1 billion). Ericsson is listed on NASDAQ OMX stock exchange in Stockholm and the NASDAQ in New York.



Ericsson provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, marital status, pregnancy, parental status, national origin, ethnic background, age, disability, political opinion, social status, veteran status, union membership or genetics.

Ericsson complies with applicable country, state and all local laws governing nondiscrimination in employment in every location across the world in which the company has facilities. In addition, Ericsson supports the UN Guiding Principles for Business and Human Rights and the United Nations Global Compact.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, training and development.

Ericsson expressly prohibits any form of workplace harassment based on race, color, religion, sex, sexual orientation, marital status, pregnancy, parental status, national origin, ethnic background, age, disability, political opinion, social status, veteran status, union membership or genetic information.


Primary country and city: Turkey (TR) || || Istanbul || ServEng

Req ID: 269909