Ericsson Careers

ICT Engineer

Noida, India
Information Technology

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English (US)

Job Description

Date: Feb 13, 2019

Ericsson enables communications service providers to capture the full value of connectivity. The company’s portfolio spans Networks, Digital Services, Managed Services, and Emerging Business and is designed to help our customers go digital, increase efficiency, find new revenue streams, and create new user experiences. Ericsson’s investments in innovation have delivered the benefits of telephony and mobile broadband to billions of people around the world ensuring our solutions – and our customers – are at the forefront of innovation. We support networks that connect more than 2.5 billion subscribers. With over 90,000 employees and customers in 180 countries, we combine global scale with technology and service leadership. 40 percent of the world’s mobile traffic is carried over an Ericsson network. And, our Technology for Good and Connect to Learn programs include creating technology that makes it easier to save lives, feed societies, bring technology to emerging markets and connectivity to remote areas, and grow businesses and prosperity.

At Ericsson, we give our employees the freedom to think big and navigate their career, on a global scale. We create technology that helps others, from helping people enjoy their favourite content to helping people recover from natural disasters by enabling better communications between rescue workers. Your ideas and innovations can turn into achievements that impact society and change the world, creating new connections, new possibilities, and new capabilities. We find that Ericsson is at its best when we bring together the diverse skills of our people. Working across business areas, across cultures, across geographical borders, across technical disciplines. More often than not, across ground-breaking solutions. Next generation technology can be staggeringly complex. But the simpler it is to use; the more people benefit from it. Join us and help build technology that makes it simple to connect with information, business, societies, and each other.

 

Job Summary:

We are now looking for an Information and Communication Technology (ICT) Engineer. You will plan and operate the software and hardware solutions for the internal Ericsson users. As an ICT Engineer, you will ensure a stable environment and optimize the solutions/services to the agreed service levels in a cost efficient and timely manner.

Additional services required by the customer are handled on a case by case basis.

Key Responsibilities:

 

  • Work in 24x7 rotational shifts

  • Monitor and troubleshoot our production environment including various network devices

  • Maintain 100% uptime of the production services.

  • Address all issues reported by our monitoring tools, including escalation on issues that require more senior intervention

  • Follow escalation process through issue completion, including providing documentation after resolution

  • Follow regular Operations procedures and complete all assigned tasks during the shift

  • Assist in root cause analysis of the issues with relevant log entries

  • Send periodic NOC reports with the system and service status.

 

Key Qualifications

  • Bachelor's Degree (B.E./B.Tech) in Computer Science or related field. In lieu of degree, relevant skills or equivalent experience 
  • 2+ years’ experience supporting a real-time 24x7 production environment.
  • Good written and verbal communication skills; ability to organize and prioritize tasks
  •  Ability to work independently and in a team environment
  • Strong analytical and organizational skills

 

Additional Requirements

  • WAN Network Troubleshooting Skills and Knowledge of Network Security devices.  
  • Good Knowledge of Monitoring systems like Nagios, SolarWinds, SCOM etc
  • Hardware compatibility knowledge for Network Devices
  • Understanding of Remote access and Unified Communication (Voice and Skype for business setup) 

Ericsson provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, marital status, pregnancy, parental status, national origin, ethnic background, age, disability, political opinion, social status, veteran status, union membership or genetics. Ericsson complies with applicable country, state and all local laws governing nondiscrimination in employment in every location across the world in which the company has facilities. In addition, Ericsson supports the UN Guiding Principles for Business and Human Rights and the United Nations Global Compact. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, training and development. Ericsson expressly prohibits any form of workplace harassment based on race, color, religion, sex, sexual orientation, marital status, pregnancy, parental status, national origin, ethnic background, age, disability, political opinion, social status, veteran status, union membership or genetic information.