Ericsson Careers

ICT Program Director/Manager Job stage 8

Taguig, Philippines

English (US)

Job Description

Date: Dec 20, 2018

The Program Director (PD) is appointed to support pre-sales, planning and delivering of complex business benefits based engagement. The Program Director is responsible for managing the program objectives, introducing the business capabilities and preparing for the realization of expected benefits according to plan. Moreover, the Program Director is responsible for tracking the contribution of each project and the non-project work to the consolidated program outcomes and to communicate to the stakeholders, regarding the program performance and issues. In customer engagements the Program Director is furthermore responsible for strengthening the partnership with the customer by acting on its behalf and by securing that the activities reflect the business objectives of the customer.  


·       Responsible for the implementation of Program and Project governance as per current governance model

·       Monitor, safe-guard and improve the profitability of the project/contract implementation

·       Review the contract/project progress and performance on regular basis with the project/contract manager to ensure customer expectations are met and also Ericsson contractual obligations are delivered

·       Ensure the Ericsson Processes (e.g. Sales Process, PROPS-C TG model) and Business Line Ways of Working are followed for the programs and projects

·       Assist marketing to achieve market and business objectives as part of the offer and contract negotiation team

·       Act as a point of escalation for customers’ operational issues

·       May be required to travel to the customer location as and when need arises or business requires, e.g. during operationally critical interventions, as well as cut-overs, migrations, launch of new services, etc

·      Identify need and requirements for Customer Project Managers to be part of the delivery within the program

·       Articulate requests for services and / or resource assignments to the services organization in order to realize contracts goals and meet customer expectations

·       Based on inputs from and alignment with KAM, provide forecast on opportunities and services delivery needs to the service delivery line management

·       Prime customer interface for services/operational issues


Program Background Experience: Cloud Transformation, BSS Transformation, OSS Transformation