Telco product specialist

Job Description

Date: Feb 6, 2019

Add your career to the resources of Ericsson and amazing things can happen.


Ericsson Hungary is looking for Telecommunication Product Specialists.

We are now looking for a Telecommunication System Support Engineer to become part of our Service Delivery Organization supporting our customers using our products and solutions. Your role will include all customer support activities such as: customer trouble tickets analysis, integration, verification, support. Our focus is customer while Ways of Working is based on Lean and Agile applied in service delivery environment working end to end with both customers and product development teams.


Responsibilities

  • Manage trouble tickets from our customers
  • Work effectively in a team to analyze, troubleshoot and resolve wide range of technical issues
  • Proactively support product development team by feeding experience from working with customers and customer installations
  • Provide technical support for Ericsson project teams
  • Be part of task force teams and on call rota as requested
  • Flexibility to travel may be required from time to time

 

Qualifications

  • Education: BSC
  • Min years of experience: 3+ years of telecommunication related experience
  • Experience with MSS/IMS/Cloud solutions and knowledge of 3GPP standards
  • Knowledge of native and/or virtualized platforms
  • Being familiar with SW update management in Telecommunication networks
  • Working independently taking responsibility while in other occasions
  • Team work including virtual team work in multi country and multi cultural teams covering whole Network and multiple product teams
  • Knowledge sharing skills and readiness
  • Business understanding
  • Delivering results and meeting customer expectations
  • Planning and organizing

 

What we offer

  • Flexible working hours
  • High standard working environment (bicycle storage, parking lots…)
  • Easily accessible location
  • Competitive compensation package, wide range of cafeteria elements, annual bonus
  • International career opportunities
  • Great team spirit, fun events
  • Professional communities
  • Extensive professional development opportunities
  • Subsidized language courses
  • Mobile with 4G, laptop
  • Local medical service
  • Relocation support


Location: Hungary - Budapest, Könyves Kálmán krt.11. 

 

What you need to know about Recruitment at Ericsson?
As a first step within our selection process, you will be asked to fill out our technical tests based on your experience and preference to work in.

The candidates who best match the criteria for the position, will move on to the next step in the process – the interview.