Ericsson Careers

Service Delivery Manager

Oslo, Norway
Services Engineering

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English (US)

Job Description

Date: Jan 10, 2019

Ericsson is a world-leading provider of telecommunications equipment and services to mobile and fixed network operators. Over 1,000 networks in more than 180 countries use Ericsson equipment and more than 40 percent of the world's mobile traffic passes through Ericsson networks. Using innovation to empower people, business & society, we are working towards the Networked Society, in which everything that can benefit from a connection will have one.

 

Job Summary:

 

We are now looking for a Service Delivery Manager who will be responsible for ensuring the correct and proper delivery of customer support services to our customers. In this role, you will be responsible for the financial and commercial performance of delivered customer support services.  You will also ensure that agreed margins are achieved whilst delivering Service Level Agreement fulfilment and customer happiness. The role also includes leading the customer network support engineers’ team and working closely with the competence centres, global support, and product line maintenance teams.

 

Job Responsibilities:  

 

  • Work closely with and secure customer contract fulfilment
  • Collaborate and maintain relationships
  • Distribute information to internal partners and call out delivery Issues
  • You will stay up to date with financial data
  • Identify new business opportunities

 

Key Qualifications:

 

  • Education: MSc in computer science or equivalent
  • Min years of experience: 10 years
  • Market insight
  • Financial analysis skills
  • Negotiation and argumentation
  • Change and improvement management skills
  • You have strong business understanding and Ericsson business knowledge
  • Financial acumen and skills
  • You will promote knowledge sharing and mentoring
  • Trade compliance knowledge
  • Responsible for delivering results & meeting customer expectations
  • You will drive Entrepreneurial & Commercial Thinking
  • Leading & Supervising
  • Deciding & initiating action
  • You are capable of coping with pressures & setbacks
  • Promote networking
  • Comfortable in leading and handling escalations to customer and Ericsson senior management

 

Additional Requirements:

 

  • Very good leadership and management skills
  • Excellent social skills and strong customer orientation
  • Self-motivated and teammate.
  • Ability to adapt to change

 

Apply now or latest by the 31st January!

 

Ericsson provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, marital status, pregnancy, parental status, national origin, ethnic background, age, disability, political opinion, social status, veteran status, union membership or genetics.

Ericsson complies with applicable country, state and all local laws governing nondiscrimination in employment in every location across the world in which the company has facilities. In addition, Ericsson supports the UN Guiding Principles for Business and Human Rights and the United Nations Global Compact.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, training and development.

Ericsson expressly prohibits any form of workplace harassment based on race, color, religion, sex, sexual orientation, marital status, pregnancy, parental status, national origin, ethnic background, age, disability, political opinion, social status, veteran status, union membership or genetic information.

 

Primary country and city: Norway (NO) || || Oslo || ServEng

Req ID: 268297