Operation Assurance Manager- Mobile Money - -South Africa
Operations Assurance Manager ensures that all contractual deliveries are fulfilled towards Contract. The role is responsible for ensuring end to end operational performance towards the account and MFS Delivery and operations according to agreed targets. The role is acting on behalf of Operations, typically for Group or more customer accounts. The role shall ensure that Ericsson Converged Wallet operates according to MSTOP/ITIL best practices.
The role will be working closely with customer Group and OPCO technology teams as well as Mobile Financial Services Unit. Internally it will be required to work closely with program stakeholders as CPM, Business Analyst, Mobile Money SMEs and M-Commerce Stakeholders.
You will be reporting to Head of Mobile Money Operations and functionally belong to Group and South Africa Hub for Mobile Money.
Responsibilities & Tasks
Own and execute Ericsson Converged Wallet Platform operational plans
Support in resolution of Operations issues related to platform and customer queries.
Drive Weekly/Monthly Governance with MTN Group and South Africa
Customer management during emergency situations
Secure SLA/KPI fulfillment
CAB Management Ericsson
CAB Management Customer
Team management located onsite as well as GSCs.
Festive & event platform planning & presentation
Responsible for Planning & Capacity management
Audit Management (External & Internal)
Weekly/Monthly Governance with GSC
3+ Years’ experience in Managed Services in Operational assurance or SME areas.
Proven knowledge of MSTOP, ITIL
Experience in operating Managed Services tools. Primarily MSDP.
Understanding of Ericsson Wallet Platform or adjacent BSS domains products as Charging System
BSS Experience should be 3+ years
Strong leadership skills with focus on team performance
Result oriented with customer first attitude
Can handle stressful and ambiguous situations
Excellent communication skills in written and spoken English
Self-motivated with strong drive and initiative, collaborative, relating and networking
Track record as a leader and the ability to work independently preferably with a well-established contact network within Ericsson
Outgoing personality that finds it easy to cooperate and establish relationships across organizational boundaries and in a global environment
Good at handling resource planning and competence development
University degree in Technology or Economics, preferably MSC, MBA or equivalent
Why is Ericsson a great place to work?
Ericsson enables communications service providers to capture the full value of connectivity. The company’s portfolio spans Networks, Digital Services, Managed Services, and Emerging Business and is designed to help our customers go digital, increase efficiency, find new revenue streams, and create new user experiences. Ericsson’s investments in innovation have delivered the benefits of telephony and mobile broadband to billions of people around the world ensuring our solutions – and our customers – are at the forefront of innovation. We support networks that connect more than 2.5 billion subscribers. With over 100,000 employees and customers in 180 countries, we combine global scale with technology and service leadership. 40 percent of the world’s mobile traffic is carried over an Ericsson network. And, our Technology for Good and Connect to Learn programs include creating technology that makes it easier to save lives, feed societies, bring technology to emerging markets and connectivity to remote areas, and grow businesses and prosperity.
At Ericsson, we give our employees the freedom to think big and navigate their career, on a global scale. We create technology that helps others, from helping people enjoy their favourite content to helping people recover from natural disasters by enabling better communications between rescue workers. Your ideas and innovations can turn into achievements that impact society and change the world, creating new connections, new possibilities, and new capabilities. We find that Ericsson is at its best when we bring together the diverse skills of our people. Working across business areas, across cultures, across geographical borders, across technical disciplines. More often than not, across ground-breaking solutions. Next generation technology can be staggeringly complex. But the simpler it is to use; the more people benefit from it. Join us and help build technology that makes it simple to connect with information, business, societies, and each other.
TAG: MMEAHJ HJ
Ericsson provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, marital status, pregnancy, parental status, national origin, ethnic background, age, disability, political opinion, social status, veteran status, union membership or genetics.
Ericsson complies with applicable country, state and all local laws governing nondiscrimination in employment in every location across the world in which the company has facilities. In addition, Ericsson supports the UN Guiding Principles for Business and Human Rights and the United Nations Global Compact.
This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, training and development.
Ericsson expressly prohibits any form of workplace harassment based on race, color, religion, sex, sexual orientation, marital status, pregnancy, parental status, national origin, ethnic background, age, disability, political opinion, social status, veteran status, union membership or genetic information.
Primary country and city: South Africa (ZA) || || Johannesburg || Consulting&SysInt; IT; ProdMgt; R&D; SalesStratMkt&ComMgt; ServEng; SharedServ; Stud&YP; Supply&Log
Req ID: 265926