Ericsson Careers

Customer Marketing Manager - UK&I

Reading, United Kingdom
Sales, Strategy, Marketing, and Commercial Management

English (US)

Job Description

Date: Nov 28, 2018

Job Description: Customer Marketing Manager UK and Ireland


Job Summary

As a customer marketing manager (engagements), you will be working with multiple customer engagement activities in order to create impactful customer experiences for multiple accounts. You will engage with the sales organization in ongoing business and new business opportunities ensuring leads generation for sustainable growth.


Responsibilities & Tasks

  • Drive customer engagements and create impactful customer experiences for multiple accounts, including planning, managing, executing and tracking the progress of global marketing campaigns across the customer journey ensuring collaboration between marketing and sales teams
  • Good understanding of Account plans, Market insights and competitor landscape
  • Contribute to the high-performance marketing culture
  • Provide input on content needs to Central Campaign activation and global point of contact for Business Area solution and portfolio marketing
  • Plan and execute customer specific events, workshops and activities based on UK & Ireland marketing and business plans
  • Support lead generation with customers together with the demands operations team
  • Measure activation success and analyze needed changes
  • Responsible for demand generation for selected customer activities
  • Build strong relationships with customer and counterparts in order to engage early on in the sales journey and create the need for the customer
  • Position Ericsson as a market leader and stimulate market growth
  • Develop and drive digital engagement across all customer segments with UK & Ireland
  • Work with UK&I marcoms team to achieve overall customer and sales community success
  • Reporting to the Europe and Latin America Head of Customer marketing
  • Alignment and integration with operations of UK&I marketing and communications team to support the Head of Marketing and Comms of UK&I




Position Qualifications:

  • Marketing knowledge & skills
  • Business Acumen
  • Market Insight
  • Customer insight
  • Demand generation skills
  • Relationship building
  • Speaking and presentation skills
  • Technical industry knowledge
  • Marketing tools experience


Core Competencies:

  • Negotiations and value argumentation skills (customer/brand/portfolio)
  • Project management
  • Communications skills (verbal/written)
  • English skills


Behavioural Competencies:

  • Creating & innovating
  • Presenting & influencing
  • Writing & reporting
  • Adapting & responding to change
  • Planning & organizing
  • Working under pressure


Minimum Qualifications & Experience Requirements:

  • University degree in Business, Marketing, Communications or equivalent training/experience
  • Significant relevant marketing experience

Preferred Qualifications & Experience Requirements:

  • Experience working in a dynamic and fast moving environment
  • Understanding of the digital marketing and digital marketing tools


Ericsson Overview

Ericsson is the driving force behind the Networked Society where every person and every industry is empowered to reach their full potential. Mobility, broadband and the cloud are transforming the world, enabling industries and society to provide better services, capture new opportunities, improve businesses, increase efficiency, and create new user experiences.

Our services, software and infrastructure support every major telecom operator in the world. The transformation that this brings allows people, business and society to fulfil their potential and create a more sustainable future.

With some 115,000 employees and customers in 180 countries, we combine global scale with technology and services leadership. We support networks that connect more than 2.5 billion subscribers. 40 per cent of the world’s mobile traffic is carried over Ericsson networks. And our SEK 100 billion investment in research and development over the last three years ensuring that our solutions – and our customers – are at the forefront of innovation.

At Ericsson, we give our employees the freedom to think big. Your ideas and innovations can turn into achievements that impact society and change the world. Are you ready to be a change-maker? Learn what makes YOU + Ericsson a powerful combination. Join us today.


Ericsson provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, marital status, pregnancy, parental status, national origin, ethnic background, age, disability, political opinion, social status, veteran status, union membership or genetics.

Ericsson complies with applicable country, state and all local laws governing nondiscrimination in employment in every location across the world in which the company has facilities. In addition, Ericsson supports the UN Guiding Principles for Business and Human Rights and the United Nations Global Compact.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, training and development.

Ericsson expressly prohibits any form of workplace harassment based on race, color, religion, sex, sexual orientation, marital status, pregnancy, parental status, national origin, ethnic background, age, disability, political opinion, social status, veteran status, union membership or genetic information.


Primary country and city: United Kingdom (GB) || || Reading || SalesStratMkt&ComMgt

Req ID: 265645