CRM Job stage 5 - Bangalore
We are now looking for a Consultant, who will drive and/or participate in customer engagements from lead generation to contract fulfilment in agreement with the Key Account Manager. In this role, you will ensure that consulting projects are fulfilled and delivered in time, at a high quality and within budget.
You will bring value to the customer by analyzing and proposing improvements on customers’ processes, operations, organization, IT or network. Consultants support short and long-term profitable business by interacting closely with our customer teams to identify new business opportunities that benefit both our customers and Ericsson.
• Expertise in Siebel Architecture including Siebel eCommunication vertical
• Life cycle implementations of Siebel eCommunications 8.x CRM modules
• Strong Experience in Siebel configuration, Siebel Workflow, Scripting, Siebel EAI
• Experience in Siebel-EAI must
• Strong experience in Siebel Customer management, Service request management for Siebel eCommunication vertical.
• Also Telecom domain knwoledge is addded advantage.
• Experience of leading Siebel CRM implementation for eCommunications vertical for 2+ customers
• Excellent oral, written and presentation skills
• Identifies the key issues in situations, analyses the data, recognizes the root cause of problems and generates successful solutions
• Self-Confident and Motivated. Should have thek skill to motivate Team members when required
Flexibility and Adaptability to adapt to new situations and challenges