Ericsson Careers

Head of Global Competence Center

Bangalore, India
Information Technology

English (US)

Job Description

Date: Dec 11, 2018

Ericsson enables communications service providers to capture the full value of connectivity. The company’s portfolio spans Networks, Digital Services, Managed Services, and Emerging Business and is designed to help our customers go digital, increase efficiency, find new revenue streams, and create new user experiences. Ericsson’s investments in innovation have delivered the benefits of telephony and mobile broadband to billions of people around the world ensuring our solutions – and our customers – are at the forefront of innovation. We support networks that connect more than 2.5 billion subscribers. With over 90,000 employees and customers in 180 countries, we combine global scale with technology and service leadership. 40 percent of the world’s mobile traffic is carried over an Ericsson network. And, our Technology for Good and Connect to Learn programs include creating technology that makes it easier to save lives, feed societies, bring technology to emerging markets and connectivity to remote areas, and grow businesses and prosperity.

At Ericsson, we give our employees the freedom to think big and navigate their career, on a global scale. We create technology that helps others, from helping people enjoy their favourite content to helping people recover from natural disasters by enabling better communications between rescue workers. Your ideas and innovations can turn into achievements that impact society and change the world, creating new connections, new possibilities, and new capabilities. We find that Ericsson is at its best when we bring together the diverse skills of our people. Working across business areas, across cultures, across geographical borders, across technical disciplines. More often than not, across ground-breaking solutions. Next generation technology can be staggeringly complex. But the simpler it is to use; the more people benefit from it. Join us and help build technology that makes it simple to connect with information, business, societies, and each other.

Group IT within Ericsson is transforming in order to be the true technology partner for Ericsson’s accelerated Digital Transformation journey. The unit is set up up to build the digital foundation of Ericsson in the areas of Enterprise Systems, Automation & Analytics, IT Cloud Services and Digital workspace, and at the same time be an integrated part of the Ericsson’s digital workstreams across the company. The structure is also set-up to ensure an easy interface for the Ericsson stakeholders with clear accountability and mandate to ensure speed in delivering value. In Group IT we are now hiring a leader for our Global Competence Centers unit, which is responsible for building up in-house digital competence and run the IT operation.

As Head of Global Competence Centers (GCC), you report to the Ericsson CIO and is a member of the IT Leadership Team.  The role has overall responsibility of building up in-house SW development and Infrastructure competences and running the IT operations including operation of infrastructure service like Ericsson Corporate Network and Identity & Access Management to application operation of traditional applications but also new automation solutions.

The main responsibilities include:
  • Development of competence within the infrastructure and applications (including automation developers) domains
  • Delivery of infrastructure operations and application operations with the right quality and cost structure
  • Build-up of best-in-class IT operations using digital technologies

The GCC role is leading a team of 700+ employees and exists in three countries India, Rumania and Sweden of which India is the largest location. The role is also “site” responsible for Group IT’s all business in India which consists of more than 900 employees in 4 locations.

The focus of the role the next 12-18 months will be:
› Build-up of a Swedish GCC hub for digital technologies and design thinking methodology.
› Drive automation across all operations
› Drive up-skilling of team from traditional IT technologies to digital technologies like automation, AI, blockchain, microservices and cloud.
› Continue to drive quality and cost efficiency in the operation.
› Start implementing Agile way-of-working across GCC.
• Great team player in order to support the major transformation the IT Leadership team will be responsible for.
• Proven leadership experience managing cross-country units.
• Ability to act proactive, being a change leader, Result-oriented
• Track record of delivering quick wins and long-term improvements
• Excellent interpersonal skills and strong communication capabilities.
• Understanding of the technology shift driving the digital transformation
• University degree


Ericsson provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, marital status, pregnancy, parental status, national origin, ethnic background, age, disability, political opinion, social status, veteran status, union membership or genetics. Ericsson complies with applicable country, state and all local laws governing nondiscrimination in employment in every location across the world in which the company has facilities. In addition, Ericsson supports the UN Guiding Principles for Business and Human Rights and the United Nations Global Compact. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, training and development. Ericsson expressly prohibits any form of workplace harassment based on race, color, religion, sex, sexual orientation, marital status, pregnancy, parental status, national origin, ethnic background, age, disability, political opinion, social status, veteran status, union membership or genetic information.