Ericsson Careers

Support Engineer (IMS and IP Centrex)

Massy Palaiseau, France
Research & Development Consulting and System Integration Information Technology Services Engineering Students and Young Professionals Supply Chain & Logistics Corporate Shared Services Product Management Sales, Strategy, Marketing, and Commercial Management

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Job Description

Date: Nov 19, 2018

Job Summary:  

We are now looking for a Support Engineer that will provide technical service and support to our customers. In this role, you will troubleshoot and resolve problems to stabilize and optimize customer networks. You will configure and integrate different nodes and solutions in new and live customer networks.

The Support Engineer typically interacts with customer technical staff, operation managers, service engineers and other groups within the Service Delivery organization. You may also interact with groups in sales, R&D, 3rd party suppliers and local authorities.
As there are no distinct borders between the areas, you will need to be flexible and master more than one area. You are expected to travel internationally and work in different cultural environments. The technical development is rapid and you are responsible for continuously keeping your competence and skills up to date.

Working as a support engineer will require a broad knowledge within telecom and Datacom, covering both hardware, software and network knowledge. You will work, collaborate, and communicate in an international environment, both with colleagues internally as well as customers and suppliers to Ericsson. The role more than often requires you to take on big responsibility and it is important that you can work independently.

 

Job Responsibilities:  

  • Customer Issue handling
  • Handling of dedicated support
  • Software Update Management (SUM) handling
  • Developing and maintaining relationships
  • Identifying new business opportunities
  • Performing on-call duties when required

 

Key Qualifications:

  • Min 3 years of experience in a technical role: Integration Engineer, Network Engineer, Support Engineer or similar
  • Domain experience: IMS and IP Centrex domain
  • Good troubleshooting skills for IMS products and technology (VoIP, VoLTE, MTAS, CSCF, SBG, etc.)
  • Good troubleshooting skills for IP Centrex products and technology is highly appreciated (Streamwide UMS, Broadsoft solution, etc.)
  • Negotiation & argumentation skills
  • Planning & organizing skills
  • Delivering results & meeting customer expectations
  • Presentation & communication skill
  • English fluency is required
  • French fluency is highly appreciated

 

Position is based in Massy (Paris Area, France).

#LI-NB1

 

Ericsson provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, marital status, pregnancy, parental status, national origin, ethnic background, age, disability, political opinion, social status, veteran status, union membership or genetics.

Ericsson complies with applicable country, state and all local laws governing nondiscrimination in employment in every location across the world in which the company has facilities. In addition, Ericsson supports the UN Guiding Principles for Business and Human Rights and the United Nations Global Compact.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, training and development.

Ericsson expressly prohibits any form of workplace harassment based on race, color, religion, sex, sexual orientation, marital status, pregnancy, parental status, national origin, ethnic background, age, disability, political opinion, social status, veteran status, union membership or genetic information.

 

Primary country and city: France (FR) || || Massy Palaiseau || Consulting&SysInt; IT; ProdMgt; R&D; SalesStratMkt&ComMgt; ServEng; SharedServ; Stud&YP; Supply&Log

Req ID: 264161