Ericsson Careers

Business Analyst, Job stage 6

Plano, Texas
Services Engineering

English (US)

Job Description

Date: Nov 27, 2018

Business Analyst

Our Opportunity:

The Business Analyst (BA) will play a key role providing Business Forecast, Market Analysis and support for the Cloud & Orchestration Domain Head and unit level line managers. You will be the unit liaison for SLA, KPI, data integrity, process reporting and information distribution with the Cloud and Orchestration team. You will also provide business impact analysis for operational issues that may arise or fulfill other client service requests. The Business analyst will administer the key data and processes that operate the unit. You will manage the tracking of the financial booking of projects and product sales and be responsible for tracking renewal of support & term-base licenses. You will implement scheduled and required management reporting, produce ad-hoc executive reporting requests. You will administer the knowledge repositories and collaboration sites for the team.



You have:

  • Ability to facilitate escalation support, business direction and long-range planning
  • Analytical skills and experience with marketing studies and reports
  • Highly motivated, results driven and passionate approach, with excellent interpersonal and communication skills
  • Organizational skills and experience with Microsoft productivity tools (SharePoint, Task Management, Scheduling)
  • Excellent documentation skills including expert use of Microsoft tools, specifically: Excel (Pivots, Charts and analysis tools) and PowerPoint (Charts, Graphs and layouts)
  • MBA degree or MBA program current enrollment preferred
  • 3+ years of experience in a Digital Services related industry
  • 3+ years of experience in business support
  • Strong subject matter knowledge in Ericsson system


You might also have:

  • Bachelor’s degree in Business Administration and/or equivalent experience



The Cloud and Orchestration solution area within Digital Services enables the network of the future. Our customers are transforming the way networks are built, adopting Cloud and Automation. By identifying new market trends in combination with Ericsson capabilities, this team is changing the way the world’s largest service providers build and operate their networks. The Cloud and Orchestration team helps realize that vision, leveraging Ericsson products, service offers and by co-creating solutions.



DISCLAIMER: The above statements are intended to describe the general nature and level of work being performed by employees assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of employees assigned to this position. Therefore employees assigned may be required to perform additional job tasks required by the manager.

We are proud to be an EEO/AA employer M/F/Disabled/Veterans.  We maintain a drug-free workplace and perform pre-employment substance abuse testing.

Ericsson provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, marital status, pregnancy, parental status, national origin, ethnic background, age, disability, political opinion, social status, protected veteran status, union membership or genetics information.

Ericsson complies with applicable country, state and all local laws governing nondiscrimination in employment in every location across the world in which the company has facilities. In addition, Ericsson supports the UN Guiding Principles for Business and Human Rights and the United Nations Global Compact.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, training and development.

Ericsson expressly prohibits any form of workplace harassment based on race, color, religion, sex, sexual orientation, gender identity, marital status, pregnancy, parental status, national origin, ethnic background, age, disability, political opinion, social status, protected veteran status, union membership or genetic information.

Ericsson will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by Ericsson or (c) consistent with Ericsson’s legal duty to furnish information.

Employee Polygraph Protection Act Notice - Employers are generally prohibited from requiring or requesting any employee or job applicant to take a lie detector test, and from discharging, disciplining, or discriminating against an employee or prospective employee for refusing to take a test or for exercising other rights under the Act.  For more information, visit

Ericsson is an equal opportunity employer and is committed to providing reasonable  accommodation for qualified disabled individuals during the application and hiring process.  Ericsson will make modifications or adjustments to the job application or interview process that will enable a qualified applicant to be considered for a position.  If you require an accommodation due to a disability, please contact Ericsson at or (866) 374-2272 (US) or (877) 338-9966 (Canada) for further assistance.

Primary country and city: United States (US) ||  || Plano || ServEng

Req ID: 263734