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Operational Listings Writer

Ealing, United Kingdom
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English (US)

Job Description

Date: Jan 31, 2019

Operational Listings Writer


Location - Ealing, London (with travel to our office in White City also)

Salary – £22,000 per annum


Red Bee Media is a world-leading media management company providing technology and creative solutions that help channels, broadcasters, content rights holders and brand owners reach and engage with their audiences in new and traditional ways.
In the rapidly changing media landscape consumers are exerting greater control over the content they watch and how they choose to engage. Red Bee Media is finding innovative ways to enable companies to unlock new revenue streams and build audience share on multiple platforms including traditional TV channels and on-demand services.

With offices in the UK, across Europe and in Australia, Red Bee Media is the UK’s largest ‘one-stop’ integrator of video content management services (workflow, enhancement and delivery) together with brand and creative services.


Job Summary: 

Red Bee Media Content Discovery handles programme schedules for BBC TV and radio channels and a host of commercial channels. Operational listings writers enter timings, synopses and metadata into bespoke BBC and RBM databases that supply programme information to print and electronic media including national newspapers and magazines, electronic programme guides (EPGs), BBC iPlayer, video on demand (VOD) services and a variety of websites, driving multimedia content as well as providing listings. First-class sub-editing skills, attention to detail and technical competency are a requirement.

We are looking for listings writers to work in our Operations team. The Operational Listings Writer role combines office-based work with a monitoring role based in Red Bee’s BBC network channels playout suite in the Broadcast Centre in White City. Here the role entails monitoring the EPG guide for factual and linguistic accuracy and correct behaviour at programme junctions; keeping abreast of live programmes and reacting effectively to breaking events in liaison with the playout editor; updating schedules rapidly when broadcasters make late changes; and responding to queries from Red Bee staff and clients.



•        Carry out duties meticulously, where appropriate writing detailed handovers to colleagues at the end of each shift.

•        Liaise with the production manager and other team members to ensure the smooth flow of information.

•        Communicate progress to the production manager and manage workload effectively to ensure that cover is possible in the case of absences.

•        Be the representative of Red Bee Media Content Discovery in Playout A, liaising with Red Bee playout staff, the Red Bee Media planning unit and BBC schedulers to ensure that EPG information and print listings are accurate and up to date.

•        Monitor gaps in schedules to ensure that complete listings are received by clients and customers alike.

•        Be aware of and report on key performance indicators (KPIs) as laid down in service level agreements (SLAs) agreed between Red Bee and its clients, and how they define the relationship with the client.

•        Log and progress issues in co-operation with colleagues in other areas of the company such as Red Bee IT Support; Red Bee Media iPlayer team; Red Bee data management team; Red Bee Content Discovery development team.

•        Liaise effectively with broadcasters and ensure incoming queries from listings publications, national and local newspapers, other listings agencies, online guides and EPG platforms are directed appropriately.


Key Accountabilities


•        Source programme information from broadcasting production offices and scheduling departments, independent production offices, agencies or websites to write synopses and add associated metadata.

•        Evaluate and where necessary check programme information by referring to the broadcaster or authoritative alternative sources to ensure that all information received is comprehensible and accurate.

•        Ensure the collation and distribution of all billings are handled quickly and efficiently where applicable.

•        Enter broadcasters’ schedules and programme information onto a database according to set parameters, including ensuring that programme information accords with house style, editorial guidelines and, where appropriate, with client-specific requirements.

•        Ensure all late changes are promptly entered into the database and notify customers of updates.

•        Assume responsibility for colleagues' work in their absence.

•        Handle series linking, electronic importation of schedules and the management of additional metadata which supports various client projects such as BBC iPlayer, Green Button,    programme highlights, recommendations and video on demand (VOD) services.

•        Work ahead of deadline whenever possible for maximum flexibility.

•        Pay due attention to detail and accuracy, for example, in reading through billings and metadata for completed channels during the QA process.

•        Be able to keep up with new projects and developments in technology and assimilate new working practices easily, including involvement in user-testing developments on the database.

•        Taking on additional duties with enthusiasm as the team evolves to meet the changing requirements of the clients, developing relevant specialist knowledge accordingly.


Experience and Knowledge


•          First-class sub-editing skills, including excellent spelling and attention to detail.

•          In-depth knowledge of TV and radio, including on-demand services and the future media


•          Broad general knowledge.

•          A typing speed of at least 40wpm.

•          IT literacy, including the ability to master the Red Bee Media Content Discovery scheduling

           database and an understanding of the significance of listings metadata and its accuracy.


Skills and Behaviour


•          A good team player and an effective communicator.

•          Excellent customer relations skills.

•          Good organisational skills.

•          Ability to meet tight deadlines.

•          Planning workloads to accommodate multiple rolling deadlines.

•          A high degree of editorial awareness

•          The ability to take the initiative when appropriate.

•          Innovative thinker, suggesting ways to move the business forward.

•          Flexible approach, with a zest for learning new working practices at short notice.

•          Ability to remain calm under pressure.

•          Professional at all times.


The position requires shift working, with shifts on a rota pattern 0630-2400 365 days a year at Broadcast Centre, White City, and our office in Ealing.





Ericsson provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, marital status, pregnancy, parental status, national origin, ethnic background, age, disability, political opinion, social status, veteran status, union membership or genetics.

Ericsson complies with applicable country, state and all local laws governing nondiscrimination in employment in every location across the world in which the company has facilities. In addition, Ericsson supports the UN Guiding Principles for Business and Human Rights and the United Nations Global Compact.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, training and development.

Ericsson expressly prohibits any form of workplace harassment based on race, color, religion, sex, sexual orientation, marital status, pregnancy, parental status, national origin, ethnic background, age, disability, political opinion, social status, veteran status, union membership or genetic information.


Primary country and city: United Kingdom (GB) || || Ealing || Consulting&SysInt; IT; ProdMgt; R&D; SalesStratMkt&ComMgt; ServEng; SharedServ; Stud&YP; Supply&Log

Req ID: 263672