Ericsson Careers

MSIP Operations Assurance

Ho Chi Minh, Viet Nam
Consulting and System Integration

English (US)

Job Description

Date: Nov 2, 2018






Function Role :

The Functional role of the Operational Assurance will be FR-MS-MS CPM preferably on senior level

Responsibilities :

MSIP Operational Assurance is mainly responsible for securing that operations activities are performing according to the SLA requirements (as reflected on the WLA) and to provide an escalation point for all KPI / operations delivery performance deviations towards the customer.

Operational Assurance holds the MSIP reporting as well as the performance management function, the operations Assurance are supported by the Planning and Design node SMEs, in case of network issues.

Performance Management 24/7, due to the relative many critical and major issues and the extreme short lead time, Operational Assurance are securing the performance management function on a rotation basis, for the purpose of close customer interaction during and after the incident, as well as act as MSIP 1 Level of escalation.     


Main Activities :

WLA Reviews: Review the WLA with Local Delivery, make sure all issues and action points are assigned and has progress, highlight to customer and escalate to MSIP OA Manager when support is needed

OLA Establishment & Update: Review the relevant OLA to field operation activities toward customer, discuss and finalize details of the OLA with customer and local delivery

Participation in incident Bridge: Support in RAN/TRAN incident, drive to solve the issue

Perform Hierarchical Escalation: Do the escalation in RAN/TRAN incident, drive to solve the issue

1st level Customer Interfacing: Do customer facing to explain details of the incident and other aspect of field activity

Ensure Initial MIR as per SLA: Ensure local delivery MIR (major incident report) is within SLA

Report Initial MIR SLA: Review and submit customer MIR for local delivery incidents

Secure /Share Final RCA of Incidence: Review and submit customer RCA (root cause analysis) for local delivery incidents, present to customer details if necessary

Repeat Offender Analysis: Analyze and highlight Repeat Offender (repeated incident) if any issue need to follow-up with Local delivery or customer

Secure PM Plan Execution: Review and make sure PM (preventive maintenance) is executed

Review PM Highlights and Actions: Highlight and review action for PM activities

Continuously drive for efficiency: Be MSIP contact point for local delivery issues, continuously try to improve operation efficiency

Approve and support improvement plans: Support to carry out improvement plan

Main Interfaces:

  • Line Organization – driving
  • Customer – interact with
  • Competence Domain – co ordinate
  • All other Function in MSIP organization – Support & interact with
  • Delivery Organizations both local & Global – Interact with
  • 3PP vendor: Interact with
  • Sourcing : Interact with
  • KAM : Interact with


Qualification :

  • +  3 to 5 years of experience in an operations/services/technology environment, with previous experience in managing a network operations organization;
  • Subject matter expertise on operator network and understanding;
  • A detailed knowledge of Ericsson's existing and future product/services portfolio, roadmap information and system integration practices
  • Sense of urgency with quality as a key deliverable;
  • Strong background in managing/effecting change;
  • Skilful application of management information systems to the unit operations;
  • Extensive experience with the interpretation of quality indicators to detect weaknesses in the units operations and implement corrective action
  • Customer orientation with excellent understanding of service providers / operators business requirements - be able to create true client value;


General Competence :

  • Education
    • Degree within Electrical Engineering / Telecommunication Engineering / Computer Science / Computer Engineering or alternate
  • Language:
    • Fluent in written and spoken English.  Additional local language skills a plus.
  • Human Skills
    • Result oriented with good skills in coordinating with people
    • Conscious of responsibility
    • Flexible and responsive to changing work patterns and demands
    • Flexible and responsive to changing work patterns and demands
  • Business Skills
    • Customer orientated
    • Ericsson knowledge
    • Good Telecom Business Operations understanding


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Ericsson complies with applicable country, state and all local laws governing nondiscrimination in employment in every location across the world in which the company has facilities. In addition, Ericsson supports the UN Guiding Principles for Business and Human Rights and the United Nations Global Compact.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, training and development.

Ericsson expressly prohibits any form of workplace harassment based on race, color, religion, sex, sexual orientation, marital status, pregnancy, parental status, national origin, ethnic background, age, disability, political opinion, social status, veteran status, union membership or genetic information.


Primary country and city: Viet Nam (VN) || || Ho Chi Minh || Consulting&SysInt

Req ID: 262563