We are now looking for a Customer Support engineer to Microwave products . The responsibility of this role will be including all customer support activities such as: CSR Handling, Product Introduction, Technical Trial etc. We organize in cross functional development teams in which continuous improvement, innovation and knowledge sharing is part of the daily work.
- Ericsson microwave and router products CSR handling
- Perform microwave and router product introduction activity
- Perform microwave network migration activity, especially ML-TN to ML66XX
- Internal/external technical workshop
- More than 5 years Ericsson microwave product related working experience
- Strong troubleshooting skill for both node and network level
- Rich hands-on experience of microwave products
- Excellent customer management and communication skill
- English can be working language
ETCP Microwave professional certification
- JNCIE/JNCIP/CCIE/CCNP or equivalent certification
Ericsson provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, marital status, pregnancy, parental status, national origin, ethnic background, age, disability, political opinion, social status, veteran status, union membership or genetics.
Ericsson complies with applicable country, state and all local laws governing nondiscrimination in employment in every location across the world in which the company has facilities. In addition, Ericsson supports the UN Guiding Principles for Business and Human Rights and the United Nations Global Compact.
This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, training and development.
Ericsson expressly prohibits any form of workplace harassment based on race, color, religion, sex, sexual orientation, marital status, pregnancy, parental status, national origin, ethnic background, age, disability, political opinion, social status, veteran status, union membership or genetic information.
Primary country and city: China (CN) || || Beijing || R&D
Req ID: 262395