ICT Program Director
We are now looking for an ICT Program Director, who will be driving large and complex digital projects and engagements towards one of Ericsson’s customers. You will drive solution definition, design and implementation leveraging industry best practices and Ericsson knowledge and capabilities. You will be responsible for the overall solution, the overall cost estimation, and the delivery model (mix of on-shore, near-shore and off-shore resources).
In this role, you will be supporting the COM for Digital and the Key Account Manager with your extensive ITC, Digital and Telecom knowledge. You will be responsible for actively seeking to improve Ericsson business objectives. Once the deal is won, you will be the head of the deliver, until the complete fulfillment of the contract, ensuring the continuity from pre-sales to delivery, actively seeking to improve top and bottom lines with consideration to customer satisfaction and Ericsson’s business objectives since these programs often have visible impact on the Business Unit and corporate results.
You will be accountable for Contract fulfillment, managing complex integration, transformation, and digital programs, actively seeking to improve top and bottom lines with consideration to customer satisfaction
You will have overall responsibility for CSR and CFR core-3 team in large and complex customer business engagements
Ensure alignment of the customer solution with Ericsson portfolio strategy
Responsible for dimensioning, and scoping of the customer solution
Ability to identify potential sales opportunities/add-on sales
Set-up, manage and deliver the program as defined in the program specification
Drive the scope definition, cost calculation and planning for different players e.g. internal 3PP’s or Consultant
Translate, analyze, and define customer requirements
Manage operational relationships with the customer
Manage the program operational relationship with the customer to achieve a high level of customer satisfaction
Be responsible for the contract execution strategy and risk exposure
Manage contract changes and/or amendments during the contract execution
Secure delivery compliance to both contractual and business case requirements
Drives the assigned solution team by definition of the total customer solution
7 + years of experience, from within the Systems Integration Industry (consulting or Systems Integration) on driving transformation and/or digital programs or projects of high complexity
Must have proven record of accomplishment in leading Telco type of Integration Engagements, at least 5 years of experience leading complex digital Projects/Programs;
At least 5 years of experience using agile methodologies (Scrum, Lean, Kaban, Safe or PMI);
Well proven ability to transform customer requirements and expectations at a high level into a solution that Ericsson can realize as a customer engagement.
Strong financial knowledge/training.
Highly developed working knowledge of business process, including tender and sales
Excellent Consulting skills with a proven record of accomplishment as a customer focused Senior Consultant.
In depth knowledge of the telecom industry, including a thorough understanding of economic/ commercial/political issues affecting the industry.
Excellent Leadership abilities proven through line manager or other comparable positions.
Proven ability to drive team engagements in a tough and time sensitive environment.
Results oriented. Able to work independently and take a logical and orderly approach to analyzing problems, organizing work, and planning actions.
Strong ability to interact at the senior level; must have superior communication skills to influence others and meet deadlines while building strong relationships both internally and externally.
Ability to multi-task, meet deadlines and problem solve in stressful situations.
Bachelor’s degree, preferably in a science, business, or telecommunications discipline.
MBA, from a top university, preferred
Current PMP certification or is actively pursuing professional project management certification (PMP), recommended to be complete within 1 year
Agile Certification PMI-ACP or Scrum Master or other is desired
Sales & business development skills
Negotiation & argumentation skills
Project management traditional (waterfall) skills
Project management agile skills
Presentation & communication skills
Entrepreneurial & Commercial Thinking
Persuading & Influencing
Leading & Supervising
Relating & Networking
Delivering Results & Meeting Customer Expectations
Planning & Organizing
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Primary country and city: Chile (CL) || || Santiago de Chile || Consulting&SysInt
Req ID: 261512