Ericsson Careers

2nd Level Operations

Bucharest, Romania
Information Technology Services Engineering

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English (US)

Job Description

Date: Oct 29, 2018

At Ericsson, we give our employees the freedom to think big. Your ideas and innovations can turn into achievements that impact society and change the world. Are you ready to be a change-maker?

Learn what makes YOU + Ericsson a powerful combination. Join us today.

 

 

About Us

 

We are one of the leading providers of Information and Communication Technology (ICT) to service providers, with about 40% of the world’s mobile traffic carried through our networks. We enable the full value of connectivity by creating game-changing technology and services that are easy to use, adopt and scale, making our customers successful in a fully connected world.

Together, in Romania we create a culture of innovation, constantly transforming to find new ways of working. Opened in 2007, the Global Site in Bucharest is one in only four all over the world, the only one situated in Europe and a vital component in Ericsson’s global services organization. The Romanian site currently counts on a team of 1,900 strong professionals and enthusiastic young specialists and is developing constantly to meet customer needs.

 

 

Position Purpose

 

We are now looking for a Second Level Operations Specialist that will be responsible for the coordination, management, execution and reactive maintenance activities that require a higher level of support than offered by the 1st level Operations. This person shall ensure that the services provided to customers are continuously available and performing to Service Level Agreement (SLA) performance levels.

 

 

Main accountabilities - you will:

 

  • Ensure 2nd Level Assurance Support Activities
  • Ensure 2nd Level Incident Management
  • Ensure 2nd Level System Administration activities
  • Provide preventive maintenance and performance management
  • Provide input, implement and verify improvements in processes
  • Verify and implement configuration changes
  • On regular base covering the 7x24 Call-out responsibility

 

Technical Skills

         You are/you have:

 

  • Bachelor level, in engineering (IT, Telecom) or  
  • 3-5 years’ experience of deploy system test and lead testing team. 
  • ISEB/ISTQB software testing qualifications would be an advantage 
  • Knowledge of operation and troubleshooting for Alcatel and Huawei equipment’s

 

          Nice to have

  • Knowledge of Managed Service telecom operations practice
  • Knowledge sharing and collaboration skills
  • Ericsson knowledge

 

 Personal Skills - you are/you have:

 

  • Excellent communication skills in English
  • Spanish communication skills will be a plus
  • Delivering results & meeting customer expectations
  • Ability to work independently and in a team environment
  • Ability to work under strong pressure related to scale of business impact
  • Ability to transfer knowledge to colleagues
  • Ability to interact with customers and internal stakeholders, and provide technical solutions

 

What we offer

 

  • We will value your competences
  • You will work in a dynamic company along with the smartest people in the industry
  • You will benefit from a wide range of learning and transfer knowledge from/to your colleagues
  • You will have access to latest technology and support to showcase your bright ideas
  • You will enjoy Ericsson’s ways of working that value the importance of work life balance
  • Work from home and flexible work schedule
  • Benefits package: including premium healthcare & gym subscriptions
  • You will be part of an active community via Brand Ambassadors, CSR Activities, Sports Teams etc.

 

*LI-POST

Tag : MELAHJ , HJ

 

Ericsson provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, marital status, pregnancy, parental status, national origin, ethnic background, age, disability, political opinion, social status, veteran status, union membership or genetics.

 

Ericsson complies with applicable country, state and all local laws governing nondiscrimination in employment in every location across the world in which the company has facilities. In addition, Ericsson supports the UN Guiding Principles for Business and Human Rights and the United Nations Global Compact.

 

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, training and development.

 

Ericsson expressly prohibits any form of workplace harassment based on race, color, religion, sex, sexual orientation, marital status, pregnancy, parental status, national origin, ethnic background, age, disability, political opinion, social status, veteran status, union membership or genetic information.

 

Primary country and city: Romania (RO) || || Bucharest || IT; ServEng

Req ID: 261494