ICT Program Director/Manager Job stage 7
The ICT Program Director supports the KAM with extensive technical knowledge. By taking on both the CSR and CFR role, the ICT Program Director is the overall responsible for the Core 3 team, especially for:
- The overall solution
- The overall cost estimation
- The delivery model (mix of on-shore, near-shore and off-shore resources)
The ICT Manager can take the overall CFR and CSR role only for small projects. In wider and complex projects, the ICT Manager, will
report to an ICT Program Director, and act as responsible for project sub streams. Once the deal is won, the ICT Program Director is the head of the
delivery, until the complete fulfillment of the contract, ensuring the continuity from pre-sales to delivery, actively seeking to improve top and bottom lines
with due consideration to customer satisfaction and Ericsson’s business objectives since these programs often have visible impact on the Business Unit
and corporate results.
In addition to the pre-sales and delivery activities, there are more tasks assigned to the ICT Program Director, such as:
- Building a strong Customer Relationship at C-Level (IT, Engineering, Marketing, Finance etc.). Daily presence at customer site, becoming a
sort of Ericsson “agent” at the customer premise to increase the customer’s trust in Ericsson as a system integrator.
- Driving up-sales opportunities
- Coaching the team, to interact with them and to support them in their professional growth, and to identify and recognize talents.
- Supporting asset and organizational set-up and growth; a main contributor to the Professional Service culture growth, delivery methodology
fine-tuning as well as harvesting the best practices from the programs driven.
- The ICT Manager can be delivery lead only for small projects. In wider and complex projects, the ICT Manager will report to an ICT Program Director as
delivery responsible for project sub streams.
DISCLAIMER: The above statements are intended to describe the general nature and level of work being performed by employees assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of employees assigned to this position. Therefore employees assigned may be required to perform additional job tasks required by the manager.
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