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ICT Program Director/Manager Job stage 7

Bellevue, Washington
Services Engineering

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English (US)

Job Description

Date: Nov 7, 2018

Job Summary:

 

The ICT Program Director supports the KAM with extensive technical knowledge. By taking on both the CSR and CFR role, the ICT Program Director is the overall responsible for the Core 3 team, especially for:
- The overall solution
- The overall cost estimation
- The delivery model (mix of on-shore, near-shore and off-shore resources)

 

The ICT Manager can take the overall CFR and CSR role only for small projects. In wider and complex projects, the ICT Manager, will
report to an ICT Program Director, and act as responsible for project sub streams. Once the deal is won, the ICT Program Director is the head of the
delivery, until the complete fulfillment of the contract, ensuring the continuity from pre-sales to delivery, actively seeking to improve top and bottom lines
with due consideration to customer satisfaction and Ericsson’s business objectives since these programs often have visible impact on the Business Unit
and corporate results.

 

In addition to the pre-sales and delivery activities, there are more tasks assigned to the ICT Program Director, such as:

  •  Building a strong Customer Relationship at C-Level (IT, Engineering, Marketing, Finance etc.). Daily presence at customer site, becoming a

sort of Ericsson “agent” at the customer premise to increase the customer’s trust in Ericsson as a system integrator.

  •  Driving up-sales opportunities
  •  Coaching the team, to interact with them and to support them in their professional growth, and to identify and recognize talents.
  •  Supporting asset and organizational set-up and growth; a main contributor to the Professional Service culture growth, delivery methodology

fine-tuning as well as harvesting the best practices from the programs driven.

  • The ICT Manager can be delivery lead only for small projects. In wider and complex projects, the ICT Manager will report to an ICT Program Director as

delivery responsible for project sub streams.

DISCLAIMER: The above statements are intended to describe the general nature and level of work being performed by employees assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of employees assigned to this position. Therefore employees assigned may be required to perform additional job tasks required by the manager.

 

We are proud to be an EEO/AA employer M/F/Disabled/Veterans.  We maintain a drug-free workplace and perform pre-employment substance abuse testing.

 

Ericsson provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, marital status, pregnancy, parental status, national origin, ethnic background, age, disability, political opinion, social status, protected veteran status, union membership or genetics information. Ericsson complies with applicable country, state and all local laws governing nondiscrimination in employment in every location across the world in which the company has facilities. In addition, Ericsson supports the UN Guiding Principles for Business and Human Rights and the United Nations Global Compact.

 

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, training and development.

 

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Ericsson will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by Ericsson or (c) consistent with Ericsson’s legal duty to furnish information.

 

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Ericsson is an equal opportunity employer and is committed to providing reasonable  accommodation for qualified disabled individuals during the application and hiring process.  Ericsson will make modifications or adjustments to the job application or interview process that will enable a qualified applicant to be considered for a position.  If you require an accommodation due to a disability, please contact Ericsson at hr.direct.dallas@ericsson.com or (866) 374-2272 (US) or (877) 338-9966 (Canada) for further assistance.

 

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