Ericsson enables communications service providers to capture the full value of connectivity. The company’s portfolio spans Networks, Digital Services, Managed Services, and Emerging Business and is designed to help our customers go digital, increase efficiency, find new revenue streams, and create new user experiences. Ericsson’s investments in innovation have delivered the benefits of telephony and mobile broadband to billions of people around the world ensuring our solutions – and our customers – are at the forefront of innovation. We support networks that connect more than 2.5 billion subscribers. With over 90,000 employees and customers in 180 countries, we combine global scale with technology and service leadership. 40 percent of the world’s mobile traffic is carried over an Ericsson network. And, our Technology for Good and Connect to Learn programs include creating technology that makes it easier to save lives, feed societies, bring technology to emerging markets and connectivity to remote areas, and grow businesses and prosperity.
At Ericsson, we give our employees the freedom to think big and navigate their career, on a global scale. We create technology that helps others, from helping people enjoy their favourite content to helping people recover from natural disasters by enabling better communications between rescue workers. Your ideas and innovations can turn into achievements that impact society and change the world, creating new connections, new possibilities, and new capabilities. We find that Ericsson is at its best when we bring together the diverse skills of our people. Working across business areas, across cultures, across geographical borders, across technical disciplines. More often than not, across ground-breaking solutions. Next generation technology can be staggeringly complex. But the simpler it is to use; the more people benefit from it. Join us and help build technology that makes it simple to connect with information, business, societies, and each other.
We are now looking for a Help Desk professional that will be responsible for the coordination, management, execution and reactive maintenance activities to ensure that services provided to operators’ customers are continuously available and performing to Service Level Agreement (SLA).
This role is also responsible for receiving trouble reports from the operator's customer service desk (or from operator’s customers directly), resolving them to the customer's satisfaction and providing meaningful status on repair and/or restoration activity to the customer service desk (or to operator’s customers).You will also be responsible for customer affecting problems detected by other processes or through analysis, including informing the customer and resolving these specific problems to the customer's satisfaction.
- Education: Bachelor in Engineering (B.E/ B.Tech in IT, Telecom)
- 0-2 years’ experience of deploy system test and lead testing team.
- ISEB/ISTQB Software Testing qualifications would be an advantage
- Knowledge of Managed Service Telecom Operations Practice
- Presentation & Communication skills
You will provide support in the areas of:
- Enterprise User Event Management
- Enterprise User Incident Management
- Enterprise User Problem Management
- Enterprise User Contact Support
- Knowledge sharing and Collaboration skills
- English skills
- Delivering Results & Meeting Customer Expectations
- Cooperation with People
- Handling instructions & Procedures
- Applying Expertise & Technology
Ericsson provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, marital status, pregnancy, parental status, national origin, ethnic background, age, disability, political opinion, social status, veteran status, union membership or genetics. Ericsson complies with applicable country, state and all local laws governing nondiscrimination in employment in every location across the world in which the company has facilities. In addition, Ericsson supports the UN Guiding Principles for Business and Human Rights and the United Nations Global Compact. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, training and development. Ericsson expressly prohibits any form of workplace harassment based on race, color, religion, sex, sexual orientation, marital status, pregnancy, parental status, national origin, ethnic background, age, disability, political opinion, social status, veteran status, union membership or genetic information.