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Service Delivery Line Manager 2/4 , C

JP-37-YO Yokohama, Japan
Consulting and System Integration

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English (US)

Job Description

Date: Oct 29, 2018

Job Summary: 

We are now looking for a Service Delivery Line Manager, are you interested? In this role, you will ensure customer value and happiness through an efficient service delivery.

As an SDM (Service Delivery Manager), you will support service sales directly or indirectly via the unit resources as you understand and align with the overall service delivery processes, models, and strategies.

You will have a role in the line organization (the operational organization), with the purpose to lead their area of responsibility aligned with the instructions. You will collaborate to ensure that work is executed within the scope of OHS requirements.

All activities in the Ericsson group are performed under the responsibility of one or more Line Managers. Line Managers act per the Ericsson Leadership Framework and promote Ericsson's values, ethics and   culture of the organization to ensure excellent performance.

Responsibilities: 

  • You will ensure service delivery execution
  • Responsible for driving and supporting services sales
  • Build a productive work environment for individuals and own organization
  • Drive performance management (process)
  • Drive competence management
  • Conduct Resource management
  • Look after unit finance within your group.

Key Qualifications:

  • Education: M.SC, MBA or equivalent through experience
  • Min 5 years of experience
  • Domain experience: RAN
  • Deep understanding of Service Delivery process, models, and strategy
  • Knowledge of the sales process
  • Customer and market insight
  • Excellent Social and communication skills
  • Financial acumen and skills
  • Formulating strategies and concepts
  • Adhering to principles and values
  • Leading, supervising, and responding to change in a high pace environment.

Additional Requirements:

Business level Japanese Language skills is Mandatory

 

Ericsson provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, marital status, pregnancy, parental status, national origin, ethnic background, age, disability, political opinion, social status, veteran status, union membership or genetics.

Ericsson complies with applicable country, state and all local laws governing nondiscrimination in employment in every location across the world in which the company has facilities. In addition, Ericsson supports the UN Guiding Principles for Business and Human Rights and the United Nations Global Compact.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, training and development.

Ericsson expressly prohibits any form of workplace harassment based on race, color, religion, sex, sexual orientation, marital status, pregnancy, parental status, national origin, ethnic background, age, disability, political opinion, social status, veteran status, union membership or genetic information.

 

Primary country and city: Japan (JP) || || JP-37-YO Yokohama || Consulting&SysInt

Req ID: 259903