Ericsson Careers

MS Chief Operating Officer

Bogota, Colombia
Consulting and System Integration

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English (US)

Job Description

Date: Oct 23, 2018

MSCOO for UNM contract for Telefonica Multicountry Wave 2. Who be assigned for this postion will be responsible to manage NOC operations for Movistar in four countries: Colombia, Ecuador, Peru and Uruguay.

The MS COO is accountable for the managed services contract profitability, customer satisfaction and fulfilment of the contract. The MS COO is responsible for the business case fulfilment and identifying add-on sales opportunities, thus ensuring continuous improving of margins. To manage and develop the customer relationship on the specific contract. To manage the customer interface with respect of all service delivery to a specific customer, ensuring that all services are delivered according to contractual obligations and requirements and as Ericsson’s escalation point for performance. The MS COO acts as the Ericsson’s counterpart of the Customer Chief Technology Officer, being the responsible for the delivery execution and to ensure customer satisfaction, decisively adding value to the customer’s and Ericsson business.

The MSCOO is responsible for the line management of the MSIP organization, acting as people leader for the entire Managed Service Operation end to end.

Part of this job role is to take on the role of CFR.

Behavioral competences

Delivering Results & Meeting Customer Expectations

Persuading & Influencing

Analyzing

Entrepreneurial & Commercial Thinking

Relating & Networking

Leading & Supervising

 

JS can change -1 +1, as per TA policy

*LI-SM3

 

Ericsson provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, marital status, pregnancy, parental status, national origin, ethnic background, age, disability, political opinion, social status, veteran status, union membership or genetics.

Ericsson complies with applicable country, state and all local laws governing nondiscrimination in employment in every location across the world in which the company has facilities. In addition, Ericsson supports the UN Guiding Principles for Business and Human Rights and the United Nations Global Compact.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, training and development.

Ericsson expressly prohibits any form of workplace harassment based on race, color, religion, sex, sexual orientation, marital status, pregnancy, parental status, national origin, ethnic background, age, disability, political opinion, social status, veteran status, union membership or genetic information.

 

Primary country and city: Colombia (CO) || || Bogota || Consulting&SysInt

Req ID: 259867