Service Delivery Management
Ericsson enables communications service providers to capture the full value of connectivity. The company’s portfolio spans Networks, Digital Services, Managed Services, and Emerging Business and is designed to help our customers go digital, increase efficiency, find new revenue streams, and create new user experiences. Ericsson’s investments in innovation have delivered the benefits of telephony and mobile broadband to billions of people around the world ensuring our solutions – and our customers – are at the forefront of innovation. We support networks that connect more than 2.5 billion subscribers. With over 90,000 employees and customers in 180 countries, we combine global scale with technology and service leadership. 40 percent of the world’s mobile traffic is carried over an Ericsson network. And, our Technology for Good and Connect to Learn programs include creating technology that makes it easier to save lives, feed societies, bring technology to emerging markets and connectivity to remote areas, and grow businesses and prosperity.
At Ericsson, we give our employees the freedom to think big and navigate their career, on a global scale. We create technology that helps others, from helping people enjoy their favourite content to helping people recover from natural disasters by enabling better communications between rescue workers. Your ideas and innovations can turn into achievements that impact society and change the world, creating new connections, new possibilities, and new capabilities. We find that Ericsson is at its best when we bring together the diverse skills of our people. Working across business areas, across cultures, across geographical borders, across technical disciplines. More often than not, across ground-breaking solutions. Next generation technology can be staggeringly complex. But the simpler it is to use; the more people benefit from it. Join us and help build technology that makes it simple to connect with information, business, societies, and each other.
We are now looking for a Service Delivery Manager, are you interested? As a Service Delivery Manager, you accelerate service delivery, efficiency, and performance within and between operations in the Regions, Global Service Centers and Global Competence Hubs to build an environment that supports global efficiency and profitable growth.
In this role, you will drive the delivery effort to make their work more efficient through adequate delivery tools, processes, ways of working, measurements & KPIs, job roles, competence models. You will support, deployment programs and common structures. You will also identify and execute improvements within the global service delivery organization.
Additionally, you will secure close partnership within the Regions, Global Service Centers and Global Competence Hubs and Business Units, to upgrade competence and Knowledge Management practices.
- Education: Bachelor in Engineering (B.E/ B.Tech in IT, Telecom)
- Min years of experience: 12+
- You possess at least 2 years of Service Delivery experience.
- Prior Knowledge of Sales Processes
- Change and improvement management skills
- Negotiation and argumentation skills
- Project Management skills
- Brand Knowledge and skills
- Fundamental Leadership Competence
- Financial acumen and skills
- Inventing and innovating experience
- You are capable of formulating strategies and concepts
- Presenting and communicating information
- Social, communication and negotiation skills
- You excel in adapting and responding to change
- You will lead and support Service Delivery
- Maintain delivery models, frameworks, job roles, assessments, and strategies
- Lead sponsors on all levels within Global Service Delivery
- Deploy and implement Service Delivery Strategy
- Provide training and drive knowledge transfer
Ericsson provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, marital status, pregnancy, parental status, national origin, ethnic background, age, disability, political opinion, social status, veteran status, union membership or genetics. Ericsson complies with applicable country, state and all local laws governing nondiscrimination in employment in every location across the world in which the company has facilities. In addition, Ericsson supports the UN Guiding Principles for Business and Human Rights and the United Nations Global Compact. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, training and development. Ericsson expressly prohibits any form of workplace harassment based on race, color, religion, sex, sexual orientation, marital status, pregnancy, parental status, national origin, ethnic background, age, disability, political opinion, social status, veteran status, union membership or genetic information.