Ericsson Careers

Solution Architect Job stage 7

Plano, Texas
Corporate Shared Services

English (US)

Job Description

Date: Oct 26, 2018

Job Summary:

We are looking for a Solution Architect, whom will be reporting to the Customer Support organization, in analyzing, designing and developing commercially viable end-to-end technical solutions for customers, based on the traffic growth and operational/commercial exposure of in-service networks. In this role, you will also be accountable for providing profitable business opportunities for Ericsson, by translating customer needs in their commercially launched networks during 2G/3G/4G/5G technology transitions.



  • Comprehend commercial network design offerings; driving end-to-end technical solutions for customer network issues during the customers commercial operations
  • Analyze customer technology, define business requirements and participate in risk analysis
  • Troubleshooting of end to end network issues at protocol levels, for example IMS, IoT and Cloud  
  • Work with Support/Artificial Intelligence teams on list of potential activities and solutions to improve the end customer experiences
  • Work across the Customer Support and Managed Services organization to bring in new technology and automated tools for operations
  • Develop technical presentations, perform customer presentations and have a good understanding of customers network configurations
  • Support deployment of solutions and provide feedback to the Research & Development teams 
  • Participate in knowledge transfer, documentation and information sharing 
  • Stay abreast of, and updated on new technology/technical areas, and share information about solutions to enable a building of customer competence


Key Qualifications:

  • Education: BS/MS Telecommunications, CSE, AI/IS/IT
  • Minimum years of experience: 8-10 yrs.
  • Domain experience:  area of expertise – Cloud, IMS, VoLTE, SDN/VNF LTE/EPC etc.
  • Experience from technical job roles is required, e.g. experience from work as a Solution Architect in GSM/CDMA/3G/4G/IMS/VoLTE, Customer Support in GSM/CDMA/3G/4G/IMS/VoLTE/
  • Experiences in analyzing network protocols/Wireshark traces
  • A Solution Architect candidate is assessed according to the following tracks: Domain, E2E, Network Optimization/Network Design 



DISCLAIMER: The above statements are intended to describe the general nature and level of work being performed by employees assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of employees assigned to this position. Therefore employees assigned may be required to perform additional job tasks required by the manager.


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