Ericsson Careers

Change Management

Noida, India
Information Technology

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English (US)

Job Description

Date: Oct 24, 2018

Ericsson Overview: 

Ericsson is a world’s leading provider of communications technology and services.   Our offerings include services, consulting, software and infrastructure within Information and Communications Technology for telecom operators and other industries. Today, more than 40 percent of the world’s mobile traffic goes through Ericsson networks in over 180 countries, and we support customers’ networks servicing more than 2.5 billion subscribers. Using innovation to empower people, business and community, we are working towards the Networked Society, in which everything that can benefit from a connection will have one. At Ericsson, we apply our innovation to market-based solutions to help shape a more sustainable world.

We are truly a global company, operating across borders in over 180 countries, offering a diverse, performance-driven culture and an innovative and engaging environment where employees enhance their potential every day. They share a passion to win and a high responsiveness to customer needs that in turn makes us a desirable partner to our clients. To ensure professional growth, Ericsson offers a stimulating work experience, continuous learning and growth opportunities that allow you to acquire the knowledge and skills necessary to reach your career goals.

 

We welcome the opportunity to meet you!

 

 

Position Summary: 

 

Change Coordinator supports the Change Manager in the specific cases where the change related activities for a customer contract, by its size or complexity, demands more than one FTE.

 

 

 

 

Change Coordinator Responsibilities & Tasks: 

 

  • Analyze and prioritize change requests as per MSTOP guidelines
  • Verify classification of RFCs/CRs into Emergency/Normal
  • Coordinate impact validation activity for all configuration/network changes
  • Verify that all necessary approvals are present in change requests
  • Perform Sanity checks on CRs with respect to MSTOP guidelines
  • Document interactions with interfaces during change verification
  • Communication Normal Change Schedules and Forward Change Schedules
  • Extend support to Change Manager for delivery of change reports

 

 

Change Manager Responsibilities & Tasks: 

 

  • Analyze and prioritize change requests as per MSTOP guidelines
  • Verify classification of RFCs/CRs into Emergency/Normal
  • Coordinate impact validation activity for all configuration/network changes
  • Verify that all necessary approvals are present in change requests
  • Perform Sanity checks on CRs with respect to MSTOP guidelines
  • Document interactions with interfaces during change verification
  • Communication Normal Change Schedules and Forward Change Schedules
  • Chairing CAB Calls and Weekly Governance calls with customer.
  • Ensure the Change Management process compliance towards WLAs and WIs

 

 

 

Position Qualifications :

 

Core Competencies

  • Supports deliverables of change management
  • Performs Change Administration activities
  • Interfaces with Field, GNOC, Engineering, PQMs and MSIP teams
  • Supports Change Management process awareness and compliance

 Minimum Qualification and experience requirements

  • Degree in  Engineering(ECE/CSE/IT
  • 3-8 years of experience in Telecom/ICT
  • Certifications - ITILV3 Foundation

 

 

 

Ericsson provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, marital status, pregnancy, parental status, national origin, ethnic background, age, disability, political opinion, social status, veteran status, union membership or genetics.

Ericsson complies with applicable country, state and all local laws governing nondiscrimination in employment in every location across the world in which the company has facilities. In addition, Ericsson supports the UN Guiding Principles for Business and Human Rights and the United Nations Global Compact.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, training and development.

Ericsson expressly prohibits any form of workplace harassment based on race, color, religion, sex, sexual orientation, marital status, pregnancy, parental status, national origin, ethnic background, age, disability, political opinion, social status, veteran status, union membership or genetic information.

 

Primary country and city: India (IN) || || Noida || IT

Req ID: 258363