2nd Level Operations Back Office VAS Engineer
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We are one of the leading providers of Information and Communication Technology (ICT) to service providers, with about 40% of the world’s mobile traffic carried through our networks. We enable the full value of connectivity by creating game-changing technology and services that are easy to use, adopt and scale, making our customers successful in a fully connected world.
Together, in Romania we create a culture of innovation, constantly transforming to find new ways of working. Opened in 2007, the Global Site in Bucharest is one in only four all over the world, the only one situated in Europe and a vital component in Ericsson’s global services organization. The Romanian site currently counts on a team of 1,900 strong professionals and enthusiastic young specialists and is developing constantly to meet customer needs.
This Job Role is responsible for the coordination, management and execution of proactive and reactive maintenance activities that require a higher level of support that the one offered by the 1st Level Operations. This shall ensure that the services provided to customers are continuously available and performing to Service Level Agreement (SLA) performance levels.
Main accountabilities - you will:
- Manage networks and nodes within the Packet Switched domain and Evolved Packet Core of our customers. This includes:
- 2nd Level Assurance Support Activities
- 2nd Level Incident Management
- 2nd Level System Administration activities
- 2nd Level Incident/Problem Management activities
- Provide preventive mentenance and performance management
- Provide input, implement and verify improvements in processes
- Verify and implement configuration changes
- Assist with Problem Management
- On regular base covering the 7x24 Call-out responsibility
You are/you have:
- Bachelor/Master of science in Electrical Engineering, Computer Information Systems, or equivalent
- 3-5 years’ experience of work
- Good understanding of PS and EPC architectures (2G/3G/4G)
- Solid knowledge of operation and troubleshooting of (at least one vendor) GGSN/SGSN-MME/DNS
- Knowledge of operation and troubleshooting of AAA/PCRF/DSC/DRA
- Good understanding of following protocols: GTP, DIAMETER, DNS, RADIUS-AAA, DHCP, SS7, NTP
Nice to have
- Experience with Nokia products like GGSN (7750), PCRF (5780), DNS(VItalQIP/EfficientIP), DRA/DEA(5780)
- Understanding of IP routing protocols and MPLS
- Cisco CCNA/CCNP certification
- Scripting skills (shell, perl or others
Personal Skills - you are/you have:
- Excellent communication skills in English
- French communication skills will be a plus
- Ability to work independently and in a team environment
- Ability to work under strong pressure related to scale of business impact
- Ability to transfer knowledge to colleagues
- Ability to interact with customers and internal stakeholders, and provide technical solutions
- Ability to work under pressure related to scale of business impact
- Presentation & Communication Skills
What we offer
- We will value your competences
- You will work in a dynamic company along with the smartest people in the industry
- You will benefit from a wide range of learning and transfer knowledge from/to your colleagues
- You will have access to latest technology and support to showcase your bright ideas
- You will enjoy Ericsson’s ways of working that value the importance of work life balance
- Work from home and flexible work schedule
- Benefits package: including premium healthcare & gym subscriptions
- You will be part of an active community via Brand Ambassadors, CSR Activities, Sports Teams etc.
Tag : MELAHJ ; HJ
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Primary country and city: Romania (RO) || || Bucharest || IT; ServEng
Req ID : 258031