ADM Delivery Manager SOHO
The Application Development & Maintenance (ADM) Delivery Manager shall take ownership of the customer relationship responsible for ensuring the correct & proper delivery of Services as specified in the ADM contracts & frame agreement services. Manage the scope of the service contract with the customer according to agreed time, cost & quality requirements. Contribute to P&L of the business dealing with single ADM contracts, frame agreement services. Seek & identify new opportunities. Make continuously cost efficiency.
Responsibilities & Tasks
- Secure contract fulfillment
- Service Management
- Quality Management
- Resource Management
- Procurement Management
- Ericsson portfolio knowledge
- Communication skills
- Ericsson Knowledge
- Project Management skills
- Commercial Acumen & Skills
- English skills
- Negotiation & Argumentation Skills
- Customer Insight
- Market Insight
- Local industry & standards knowledge
- Presenting & Communication information
- Leading & Supervising
- Relating & Networking
- Delivering Results & Meeting Customer Expectations
- Planning & Organising
Qualifications & Experience Requirements:
+10 years of customer project management experience or delivery management and at least 3 years working with operators
- Management of big groups of people in complex project.
- Results oriented
- Customer oriented
- Be locally at Chile
- English and Spanish, both fluent
Transformation projects delivery experience with operators
- Full stack implementation BSS (CRM, Billing, Order Manager) and OSS (Inventory) at telecom operators
- Functional knowledgement of Full Stack tools (Presales level, no technical)
Ericsson provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, marital status, pregnancy, parental status, national origin, ethnic background, age, disability, political opinion, social status, veteran status, union membership or genetics.
Ericsson complies with applicable country, state and all local laws governing nondiscrimination in employment in every location across the world in which the company has facilities. In addition, Ericsson supports the UN Guiding Principles for Business and Human Rights and the United Nations Global Compact.
This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, training and development.
Ericsson expressly prohibits any form of workplace harassment based on race, color, religion, sex, sexual orientation, marital status, pregnancy, parental status, national origin, ethnic background, age, disability, political opinion, social status, veteran status, union membership or genetic information.
Primary country and city: Chile (CL) || || Santiago de Chile || IT
Req ID: 257206