ICT Operations manager

Job Description

Date: Mar 6, 2019

Job Summary

The ICT Operations Manager is responsible for supporting assigned service delivery operations across the delivery units and towards specific user groups. The ICT Operations Manager can be responsible within 3 areas. The Local Operations Manager (LOM) is responsible for “orders from” and deliveries to specific user groups with hands-on local operational and forecasting responsibility. The Service Operations Manager (SOM) is responsible for a specific supporting service across all delivery units, supporting the “delivery from” function.. The Domain Operations Manager (DOM) is responsible for an aggregated service that consists of multiple supporting services for a specific defined domain.ICT Operations managers can also hold global responsibilities toward cross organization alignments for sites such as GICs, Verification Centers and Business Near Centers. OPM is required to align global requirements to sites as well as to align ways of working across same type sites with respect to strategic roadmaps.

Typical Interfaces

  • ICT Delivery Managers, ICT Service Managers, ICT Engineers, ICT Architects, ICT Project Managers, ICT Strategic Portfolio Managers, ICT Technical Product Managers, ICT Asset Managers, ICT Line Managers and Directors, Operational Development, Business Controllers, Site Heads, Business Finance

  • Behavioral Competences
  • Delivering result and meeting customer expectations
  • Applying expertise and technology
  • Persuading and influencing
  • Presenting and communicating information
  • Entrepreneurial and commercial thinking
  • Following instructions and procedures

  • Applicable process connected to Job Role
  • IT Product Portfolio Management Process, IT Supplier Management Process, IT Service Level Management Process, Problem Management Process, Change Management Process, Configuration Management Process, Engineering Demand Management Process , IT Asset Management process (Quotation, Order management, booking, spare/repair), IT Service Delivery Process, IT Forecast Process, Financial processes affecting IT business

  • Tools & Resources
  • SAP/BW, IT Service Catalogue, EriDoc, IT Request Handling and Asset Management Tools (RTT, SMP, Equipman, BAMS, TEFIR), CIR, BMC, ITAR, Gordon , AHOT, Tableau, Financial Reporting

  •  

    Ericsson provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, marital status, pregnancy, parental status, national origin, ethnic background, age, disability, political opinion, social status, veteran status, union membership or genetics.

    Ericsson complies with applicable country, state and all local laws governing nondiscrimination in employment in every location across the world in which the company has facilities. In addition, Ericsson supports the UN Guiding Principles for Business and Human Rights and the United Nations Global Compact.

    This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, training and development.

    Ericsson expressly prohibits any form of workplace harassment based on race, color, religion, sex, sexual orientation, marital status, pregnancy, parental status, national origin, ethnic background, age, disability, political opinion, social status, veteran status, union membership or genetic information.

     

    Primary country and city: India (IN) || || Gurgaon || Consulting&SysInt; IT; ProdMgt; R&D; SalesStratMkt&ComMgt; ServEng; SharedServ; Stud&YP; Supply&Log

    Req ID: 255689