Ericsson Careers

Operations Support

Xi'an, China
Services Engineering

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English (US)

Job Description

Date: Aug 3, 2018

Job Summary:

We are now looking for a Second Level Operations Specialist that will be responsible for the coordination, management, execution and reactive maintenance activities that require a higher level of support than offered by the 1st level Operations. This person shall ensure that the services provided to customers are continuously available and performing to Service Level Agreement (SLA) performance levels.

Responsibilities:

You will help with Assurance support activities

Incident management

You will assist with Problem management

System administration

And you will work with Billing operations

Key Qualifications:

Bachelor level, in engineering (IT, Telecom) or

3-5 years’ experience of deploy system test and lead testing team.

ISEB/ISTQB software testing qualifications would be an advantage

Additional Requirements:

Knowledge of Managed Service telecom operations practice

Knowledge sharing and collaboration skills

Ericsson knowledge

English skills

Delivering results & meeting customer expectations

Analyzing

Working with people

Creating & innovating

Applying expertise & technology

 

Ericsson provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, marital status, pregnancy, parental status, national origin, ethnic background, age, disability, political opinion, social status, veteran status, union membership or genetics.

Ericsson complies with applicable country, state and all local laws governing nondiscrimination in employment in every location across the world in which the company has facilities. In addition, Ericsson supports the UN Guiding Principles for Business and Human Rights and the United Nations Global Compact.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, training and development.

Ericsson expressly prohibits any form of workplace harassment based on race, color, religion, sex, sexual orientation, marital status, pregnancy, parental status, national origin, ethnic background, age, disability, political opinion, social status, veteran status, union membership or genetic information.

 

Primary country and city: China (CN) || || Xi'an || ServEng

Req ID: 251349