IoT Customer Solution Manager
IoT Customer Solution Manager
The Device Connection Platform (DCP) is a cloud based connectivity management offering for telecom operators to addresses Internet of Things (IoT) business opportunities. The platform is offered as a service by Ericsson to our operator channel partners which in turn sell managed connectivity services based on DCPs capabilities to their enterprise customers. The telecom operators are the only channel to sell the DCP based services. DCPs business model relies on a revenue share percentage of the operator sales.
The number of operators planning or being onboarded to DCP is growing especially in Asia.
Due to the revenue share business models we are very interested that the operators are making best use of the DCP service. The solution connecting DCP with their Network needs to be performant, scalable and allowing that the full-service scope of DCP can be used. In addition, we are interested to support our operators to acquire new business and help them in selected cases to answer RFx from enterprises customer. In selected verticals we engage directly with global enterprises to convince them of the benefits of DCP and bring them as sales leads back to our operator customers.
We are strengthening our team in Asia and are looking for three customer solution manager positions located in China and Japan.
The main roles/responsibilities are:
The DCP service is delivered by a multitenant solution hosted globally with the main deployments in Europe and China. The solution is comprised of an own developed IT system including several 3PP products and an entire Ericsson core network (i.e. Cloud Infrastructure, vEPG, UDC, etc.). In addition, our service also includes 24/7 support and a fulfillment function to implement complex enterprise onboardings and other service requests.
Qualifications & Experience Requirements
Fluency in written and spoken English and Japanese. Additional language skills a plus.
Japan (preferably Tokyo)
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Primary country and city: Japan (JP) || || Tokyo || Consulting&SysInt
Req ID: 251084