IoT Customer Solution Manager

Job Description

Date: Aug 27, 2018

IoT Customer Solution Manager



The Device Connection Platform (DCP) is a cloud based connectivity management offering for telecom operators to addresses Internet of Things (IoT) business opportunities. The platform is offered as a service by Ericsson to our operator channel partners which in turn sell managed connectivity services based on DCPs capabilities to their enterprise customers. The telecom operators are the only channel to sell the DCP based services. DCPs business model relies on a revenue share percentage of the operator sales.


The number of operators planning or being onboarded to DCP is growing especially in Asia.


Due to the revenue share business models we are very interested that the operators are making best use of the DCP service. The solution connecting DCP with their Network needs to be performant, scalable and allowing that the full-service scope of DCP can be used. In addition, we are interested to support our operators to acquire new business and help them in selected cases to answer RFx from enterprises customer. In selected verticals we engage directly with global enterprises to convince them of the benefits of DCP and bring them as sales leads back to our operator customers.


We are strengthening our team in Asia and are looking for three customer solution manager positions located in China and Japan.


The main roles/responsibilities are:

  • Discuss & design the solution once the operator has decided to onboard to DCP
  • Manage the new requirements coming up from the operator and their enterprise customers and primarily try finding solutions where the existing service would be sufficient to fulfill customers’ expectations
  • Design & clarify the solution for additional services DCP offers
  • Support operators in answering RFx which they receive from enterprise customers
  • Technical engagement with possible enterprise customers we want to bring back to operators as sales leads
  • Engagement with identified partners to strength the ecosystem around DCP and the DCP operator


The DCP service is delivered by a multitenant solution hosted globally with the main deployments in Europe and China. The solution is comprised of an own developed IT system including several 3PP products and an entire Ericsson core network (i.e. Cloud Infrastructure, vEPG, UDC, etc.). In addition, our service also includes 24/7 support and a fulfillment function to implement complex enterprise onboardings and other service requests.


Position Qualifications

  • Domain knowledge (connectivity solution design, customer solution development)
  • Value argumentation skills (customer/brand/portfolio)
  • Relationship building
  • Stakeholder Management (on customer & internal side)


Behavioral Competences

  • Analyzing & formulating strategies
  • Presenting & influencing
  • Writing & reporting
  • Adapting & responding to change
  • Planning & organizing
  • Working under pressure


Qualifications & Experience Requirements

  • University degree in Engineering
  • 7+ years of related experience in
  • designing customer solution involving connectivity and/or IT integrations
  • business process design 
  • experience working in a global team
  • previous experience with the DCP service is a plus
  • experience managing customers expectations



Fluency in written and spoken English and Japanese. Additional language skills a plus.



Japan (preferably Tokyo)


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This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, training and development.

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Primary country and city: Japan (JP) || || Tokyo || Consulting&SysInt

Req ID: 251084