Ericsson Careers

IMS Support Engineer

Budapest, Hungary
Information Technology

English (US)

Job Description

Date: Sep 21, 2018

YOU + Ericsson a powerful combination 

A connected world is just the beginning. Your passion determines what comes next! Apply your ideas and insights to empowering people, business and society. Discover what makes YOU + ERICSSON a powerful combination.

Ericsson Hungary is looking for IMS Support Engineers.


Job Summary

We are now looking for a Support Engineer that will provide technical service and support to our customers. In this role, you will troubleshoot and resolve problems to stabilize and optimize customer networks. You will configure and integrate different nodes and solutions in new and live customer networks.


The Support Engineer typically interacts with customer technical staff, operation managers, service engineers and other groups within the Service Delivery organization. You may also interact with groups in sales, R&D, 3rd party suppliers and local authorities.

As there are no distinct borders between the areas, you will need to be flexible and master more than one area. You are expected to travel internationally and work in different cultural environments. The technical development is rapid and you are responsible for continuously keeping your competence and skills up to date.

Main Requirements:

•Knowledge of 3GPP IMS solution and nodes

•Excellent technical competence in Ericsson IMS solution and nodes (e.g. MTAS, CSCF, SBG, MRS)

•Experience in customer support is a plus

•Experience in telecommunications industry is a plus


Core Competences:

•Software support
•Network level competence

•Negotiation & Argumentation skills
•Administrative Skills
•Planning & Organizing skills
•Problem solving & strategic thinking
•Presentation & communication skills
•Delivering Results & Meeting Customer Expectations
•Presenting & Communicating Information
•Applying Expertise & Technology
•Working with People


What we offer:
•Flexible working hours
•High standard working environment (recreation room, bicycle storage, several parking lots…)
•Easily accessible location
•Competitive compensation package, wide range of cafeteria elements, annual bonus
•International career opportunities
•Great team spirit, fun events
•Professional communities
•Extensive professional development opportunities
•Subsidized language courses
•Mobile with 4G, laptop
•Local medical service
•Relocation support


Ericsson Overview

Ericsson is a world-leading provider of telecommunications equipment & services to mobile & fixed network operators. Over 1,000 networks in more than 180 countries use Ericsson equipment, & more than 40 percent of the world's mobile traffic passes through Ericsson networks. Using innovation to empower people, business & society, we are working towards the Networked Society, in which everything that can benefit from a connection will have one. At Ericsson, we apply our innovation to market-based solutions that empower people & society to help shape a more sustainable world.


We are truly a global company, working across borders in 175 countries, offering a diverse, performance-driven culture & an innovative & engaging environment where employees enhance their potential everyday. Our employees live our vision, core values & guiding principles. They share a passion to win & a high responsiveness to customer needs that in turn makes us a desirable partner to our clients. To ensure professional growth, Ericsson offers a stimulating work experience, continuous learning & growth opportunities that allow you to acquire the knowledge & skills necessary to reach your career goals.