","qualifications":"UNAVAILABLE","responsibilities":"UNAVAILABLE","skills":"UNAVAILABLE","workHours":"UNAVAILABLE","jobBenefits":"UNAVAILABLE","datePosted":"2018-10-25T11:41:45+0000","employmentType":"UNAVAILABLE","educationRequirements":"UNAVAILABLE","salaryCurrency":"USD","baseSalary":{"@type":"MonetaryAmount","currency":"USD","value":{"@type":"QuantitativeValue","value":0,"minValue":0,"maxValue":0,"unitText":"YEAR"}},"validThrough":"2019-10-25T12:20:36.000Z","industry":"UNAVAILABLE","hiringOrganization":{"@type":"Organization","name":"Ericsson","sameAs":"https://jobs.ericsson.com"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Bangalore","addressRegion":"UNAVAILABLE","streetAddress":"UNAVAILABLE","postalCode":"UNAVAILABLE","addressCountry":"India"}},"options":{"metadata":{"options":{"enabled":false,"data":[]},"categories":{"enabled":true},"locations":{"enabled":true},"req_id":{"enabled":true}},"video":{"enabled":false,"placement":"above_description"}}} Apply For Ericsson IP Routers GE Support Engineer Job stage 5 job - Information Technology - Bangalore, India

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IP Routers GE Support Engineer Job stage 5

Bangalore, India
Information Technology

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English (US)

Job Description

Date: Oct 25, 2018

We are now looking for a Support Engineer that will provide technical service and support to our customers. In this role, you will troubleshoot and resolve problems to stabilize and optimize customer networks. You will configure and integrate different nodes and solutions in new and live customer networks.

The Support Engineer typically interacts with customer technical staff, operation managers, service engineers and other groups within the Service Delivery organization. You may also interact with groups in sales, R&D, 3rd party suppliers and local authorities.
As there are no distinct borders between the areas, you will need to be flexible and master more than one area. You are expected to travel internationally and work in different cultural environments. The technical development is rapid and you are responsible for continuously keeping your competence and skills up to date.

Working as a support engineer will require a broad knowledge within telecom and Datacom, covering both hardware, software and network knowledge. You will work, collaborate, and communicate in an international environment, both with colleagues internally as well as customers and suppliers to Ericsson. The role more than often requires you to take on big responsibility and it is important that you can work independently.

Job Responsibilities:  

  • Customer Issue handling
  • Handling of dedicated support
  • Software Update Management (SUM) handling
  • Remote Service Gateway (RSG) mentoring

Key Qualifications:

  • Education: (Recruiter to supply educational requirements)
  • Min years of experience: (Recruiter to supply)
  • Domain experience: (Recruiter to supply area of expertise – e.g.: Cloud, BSS, OSS etc.)
  • Negotiation & argumentation skills
  • Planning & organizing skills
  • Delivering results & meeting customer expectations
  • Presentation & communication skill
  • Working with people
  • Applying expertise & technology

Additional Requirements: (Recruiter to provide as needed)

Job Summary

The Support Engineer as a part of IP Routers Tier II (TAC Profile) is responsible for handling problems that have been reported by customers or other Ericsson support organizations.

 

Responsibilities & Tasks

·  Customer Issue handling

·  Handling of proactive support

·  Software Update Management (SUM) handling

Personal Traits
 -------------------
• Good Customer Relationship Management skills.
• Good leadership & communication capabilities.
•Ability to adapt to and drive change.
• Proven knowledge sharing and best practices sharing skills
• Promote and drive innovations


 Core competencies (Required Skills):
 -----------------------------------------

Sound knowledge on the below skills
•IP, OSPF,ISIS,MPLS,L2VPN,L3VPN,BGP,LDP,RSVP
•IPV6 , QoS, Evolved Packet Core, VEPG

Below skills sets are preferred:
•Radius,AAA,PPPoE,DHCP,L2TP
•IPSEC, Security,

Knowledge on one of the test tools:
•Spirent, N2X (IXIA)

 

 

 

Why is Ericsson a great place to work?   

Ericsson is the driving force behind the Networked Society where every person and every industry is empowered to reach their full potential. Mobility, broadband and the cloud are transforming the world, enabling industries and society to provide better services, capture new opportunities, improve businesses, increase efficiency, and build new user experiences.

Our services, software and infrastructure support every major telecom operator in the world. The transformation that this brings allows people, business, and society to fulfill their potential and create a more sustainable future.

With about 101,000 employees and customers in 180 countries, we combine global scale with technology and services leadership. We support networks that connect more than 2.5 billion subscribers. 40 percent of the world’s mobile traffic is carried over Ericsson networks. And our SEK 100 billion investment in research and development over the last three years ensure that our solutions – and our customers – are at the forefront of innovation.

At Ericsson, we give our employees the freedom to think big. Your ideas and innovations can turn into achievements that impact society and change the world. Are you ready to be a change-maker? Learn what makes YOU + Ericsson a powerful combination. Join us today.
Founded in 1876, Ericsson has its headquarters in Stockholm, Sweden. Net sales in 2014 were SEK 228.0 billion (USD 33.1 billion). Ericsson is listed on NASDAQ OMX stock exchange in Stockholm and the NASDAQ in New York.

 


Ericsson Overview

Ericsson is a world-leading provider of telecommunications equipment & services to mobile & fixed network operators. Over 1,000 networks in more than 180 countries use Ericsson equipment, & more than 40 percent of the world's mobile traffic passes through Ericsson networks. Using innovation to empower people, business & society, we are working towards the Networked Society, in which everything that can benefit from a connection will have one. At Ericsson, we apply our innovation to market-based solutions that empower people & society to help shape a more sustainable world.

 

We are truly a global company, working across borders in 175 countries, offering a diverse, performance-driven culture & an innovative & engaging environment where employees enhance their potential everyday. Our employees live our vision, core values & guiding principles. They share a passion to win & a high responsiveness to customer needs that in turn makes us a desirable partner to our clients. To ensure professional growth, Ericsson offers a stimulating work experience, continuous learning & growth opportunities that allow you to acquire the knowledge & skills necessary to reach your career goals.

 


 
 
Internal Description Required.

We are now looking for a Support Engineer that will provide technical service and support to our customers. In this role, you will troubleshoot and resolve problems to stabilize and optimize customer networks. You will configure and integrate different nodes and solutions in new and live customer networks.

< p>The Support Engineer typically interacts with customer technical staff, operation managers, service engineers and other groups within the Service Delivery organization. You may also interact with groups in sales, R&D, 3rd party suppliers and local authorities.
As there are no distinct borders between the areas, you will need to be flexible and master more than one area. You are expected to travel internationally and work in different cultural environments. The technical development is rapid and you are responsible for continuously keeping your competence and skills up to date.

< p>Working as a support engineer will require a broad knowledge within telecom and Datacom, covering both hardware, software and network knowledge. You will work, collaborate, and communicate in an international environment, both with colleagues internally as well as customers and suppliers to Ericsson. The role more than often requires you to take on big responsibility and it is important that you can work independently.

< h3>Job Responsibilities:  < ul>
  • Customer Issue handling
  • Handling of dedicated support
  • Software Update Management (SUM) handling
  • Remote Service Gateway (RSG) mentoring
  • < /ul>< h3>Key Qualifications:< ul>
  • Education: (Recruiter to supply educational requirements)
  • Min years of experience: (Recruiter to supply)
  • Domain experience: (Recruiter to supply area of expertise – e.g.: Cloud, BSS, OSS etc.)
  • Negotiation & argumentation skills
  • Planning & organizing skills
  • Delivering results & meeting customer expectations
  • Presentation & communication skill
  • Working with people
  • Applying expertise & technology
  • < /ul>< h3>Additional Requirements: (Recruiter to provide as needed)< h3>Why is Ericsson a great place to work?   < p>Ericsson is the driving force behind the Networked Society where every person and every industry is empowered to reach their full potential. Mobility, broadband and the cloud are transforming the world, enabling industries and society to provide better services, capture new opportunities, improve businesses, increase efficiency, and build new user experiences.

    < p>Our services, software and infrastructure support every major telecom operator in the world. The transformation that this brings allows people, business, and society to fulfill their potential and create a more sustainable future.

    < p>With about 101,000 employees and customers in 180 countries, we combine global scale with technology and services leadership. We support networks that connect more than 2.5 billion subscribers. 40 percent of the world’s mobile traffic is carried over Ericsson networks. And our SEK 100 billion investment in research and development over the last three years ensure that our solutions – and our customers – are at the forefront of innovation.

    < p>At Ericsson, we give our employees the freedom to think big. Your ideas and innovations can turn into achievements that impact society and change the world. Are you ready to be a change-maker? Learn what makes YOU + Ericsson a powerful combination. Join us today.
    Founded in 1876, Ericsson has its headquarters in Stockholm, Sweden. Net sales in 2014 were SEK 228.0 billion (USD 33.1 billion). Ericsson is listed on NASDAQ OMX stock exchange in Stockholm and the NASDAQ in New York.

    < p> 

    < p>
    Ericsson Overview

    < p>Ericsson is a world-leading provider of telecommunications equipment & services to mobile & fixed network operators. Over 1,000 networks in more than 180 countries use Ericsson equipment, & more than 40 percent of the world's mobile traffic passes through Ericsson networks. Using innovation to empower people, business & society, we are working towards the Networked Society, in which everything that can benefit from a connection will have one. At Ericsson, we apply our innovation to market-based solutions that empower people & society to help shape a more sustainable world.

    < p> 

    < p>We are truly a global company, working across borders in 175 countries, offering a diverse, performance-driven culture & an innovative & engaging environment where employees enhance their potential everyday. Our employees live our vision, core values & guiding principles. They share a passion to win & a high responsiveness to customer needs that in turn makes us a desirable partner to our clients. To ensure professional growth, Ericsson offers a stimulating work experience, continuous learning & growth opportunities that allow you to acquire the knowledge & skills necessary to reach your career goals.

    < p> 

    < p>Job Summary

    < p>The Support Engineer as a part of IP Routers Tier II (TAC Profile) is responsible for handling problems that have been reported by customers or other Ericsson support organizations.

    < p> 

    < p>Responsibilities & Tasks

    < p>·  Customer Issue handling

    < p>·  Handling of proactive support

    < p>·  Software Update Management (SUM) handling

    < p>Personal Traits
    & nbsp;-------------------
    & bull; Good Customer Relationship Management skills.
    & bull; Good leadership & communication capabilities.
    & bull;Ability to adapt to and drive change.
    & bull; Proven knowledge sharing and best practices sharing skills
    & bull; Promote and drive innovations

    < p>
    & nbsp;Core competencies (Required Skills):
    & nbsp;-----------------------------------------

    < p>Sound knowledge on the below skills
    & bull;IP, OSPF,ISIS,MPLS,L2VPN,L3VPN,BGP,LDP,RSVP
    & bull;IPV6 , QoS, Evolved Packet Core, VEPG

    < p>Below skills sets are preferred:
    & bull;Radius,AAA,PPPoE,DHCP,L2TP
    & bull;IPSEC, Security,

    < p>Knowledge on one of the test tools:
    & bull;Spirent, N2X (IXIA)

    < p> 

    < p>